Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server
Victoria Dalessi

Victoria Dalessi

Shoreline,Washington

Summary

***Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

***Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

***Outgoing Server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

***Enthusiastic Server with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.

Overview

26
26
years of professional experience
2
2
Certifications

Work History

Waitress, Cocktail Server

Jaspers
Kent, Washington
09.1995 - 03.1999
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Anticipated guest needs and provided proactive service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Communicated with guests to record orders and assess needs.

Waitress, Hostess, Bartender

Dennys Restaurant
Renton , WA
01.1994 - 06.1995
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Waitress, Hostess

IHOP
Auburn, WA
04.2004 - 10.2010
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Warehouse Associate

Amazon
Kent, WA
10.2018 - 11.2019
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Worked safely around moving machinery.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Food Delivery Driver

Postmates, UberEates, Instacart, Doordash, GrubHub
Seattle, WA
04.2016 - 09.2021
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Handled basic upkeep and emergency repairs on delivery vehicles.

Receptionist

A.G. Edwards & Sons
Seattle, WA
07.1990 - 12.1995
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Mystery Shopper, Survwy Taker, Focus Groups Participant

Self-employed
Seattle, WA
04.2000 - 05.2003

Education

Lindbergh Senior High School
Renton, WA
09.1984 - 06.1988

Skills

    Relationship building

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Certification

[Food Handlers Permit] Training - [Expires Jan 2023]]

Timeline

[Food Handlers Permit] Training - [Expires Jan 2023]]

01-2021

[Mandatory Alcohol Server Training - MAST] Training - [Expires Jan 2025]

01-2021

Warehouse Associate

Amazon
10.2018 - 11.2019

Food Delivery Driver

Postmates, UberEates, Instacart, Doordash, GrubHub
04.2016 - 09.2021

Waitress, Hostess

IHOP
04.2004 - 10.2010

Mystery Shopper, Survwy Taker, Focus Groups Participant

Self-employed
04.2000 - 05.2003

Waitress, Cocktail Server

Jaspers
09.1995 - 03.1999

Waitress, Hostess, Bartender

Dennys Restaurant
01.1994 - 06.1995

Receptionist

A.G. Edwards & Sons
07.1990 - 12.1995

Lindbergh Senior High School
09.1984 - 06.1988

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Victoria Dalessi