Victoria Davies
Denver,CO
Summary
Accomplished Practice Manager and Marketing Director with a proven track record at McWhorter Chiropractic & Neurological Rehab and The HBOT Spa, adept in staff management and marketing. Skilled in fostering strong relationships and optimizing workflows, significantly enhancing team performance and patient satisfaction. Expertise in practice management and critical thinking, driving operational excellence and engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practice Manager
The HBOT Spa
08.2023 - Current
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Order all office supplies and keep check on inventory levels.
- Facilitate communication between staff members, fostering a collaborative work environment that improves overall team performance.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Create and implement organizational policies and procedures.
Marketing Director
The HBOT Spa
08.2023 - Current
- Build strong relationships with industry professionals and influencers.
- Develop comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversee the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Direct trade show participation, maximizing exposure for company products and services.
Marketing Director
McWhorter Chiropractic & Neurological Rehab
08.2021 - Current
- Develop comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversee the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Direct trade show participation, maximizing exposure for company products and services.
- Create content and promotional materials to drive engagement and conversions.
- Optimize digital marketing efforts for increased online presence and customer engagement.
Practice Manager
McWhorter Chiropractic & Neurological Rehab
07.2020 - 08.2021
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Created and implemented organizational policies and procedures.
Medical Receptionist
McWhorter Chiropractic & Neurological Rehab
03.2020 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Ballet Teacher
Starstruck Academy Of Dance
08.2018 - Current
- Plan, prepare, and deliver lesson plans introducing students to dance techniques and ballet positions.
- Provide constructive criticism during rehearsals, enabling dancers to refine their performance techniques before public performances or competitions.
- Communicate with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Coordinate costumes, set design, lighting adjustments, sound cues for productions and recitals.
- Plan routines for recitals and performances.
- Develop strong rapport with students by taking a genuine interest in their personal lives, providing emotional support when needed.
Education
Bachelor of Science - INTEGRATIVE PHYSIOLOGY
University of Colorado At Boulder
Boulder, CO05-2018
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Payroll administration
- New hire training
- Marketing
- Managing files and records
- Training and mentoring
- Critical thinking
- Employee performance evaluations
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Practice Manager
The HBOT Spa
08.2023 - Current
Marketing Director
The HBOT Spa
08.2023 - Current
Marketing Director
McWhorter Chiropractic & Neurological Rehab
08.2021 - Current
Practice Manager
McWhorter Chiropractic & Neurological Rehab
07.2020 - 08.2021
Medical Receptionist
McWhorter Chiropractic & Neurological Rehab
03.2020 - 08.2021
Ballet Teacher
Starstruck Academy Of Dance
08.2018 - Current
Bachelor of Science - INTEGRATIVE PHYSIOLOGY
University of Colorado At Boulder
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