VICTORIA DAVIS
Atlanta,Georgia
Summary
Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Experienced in providing high-quality production results. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Underwriting Assistant
State Farm Insurance
06.2021 - Current
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Increased customer service success rates by quickly resolving issues.
- Verified data integrity and accuracy.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Emergency Roadside Assistant
Auto Club Group
02.2021 - 11.2022
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Developed and implemented customer service policies and procedures.
- Managed customer accounts and invoicing.
- Utilized dispatch software to enter customer orders, deliveries, and receipts.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Educated customers about billing, payment processing, and support policies and procedures.
- Met customer call guidelines for service levels and handle time and productivity.
Clerical Assistant
Habitat Company
07.2018 - 01.2021
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected rent and tracked resident payments and information in computer systems.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Loss Prevention Officer
Metro One Security
03.2014 - 07.2018
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Worked with auditors to investigate suspected theft or fraud by internal personnel.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Completed incident reports and activity logs for accurate, current records.
- Interviewed suspects, customers, and witnesses to obtain helpful information and statements.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Education
MBA - Human Resource Management
Jack Welch Management Institute
Fairfax County, VA06.2025
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NH02.2020
Bachelor of Arts - Sociology
Southern New Hampshire University
Hooksett, NH02.2018
Skills
- Teamwork and Collaboration
- Calendar Management
- Oral and Written Communication Skills
- Problem-Solving
- Insurance
- Time Management
- Critical Thinking
- Leadership and Supervision
- Presentation Skills
- Report Writing
- Quality Assurance
- Active Learning
Currect CPCU student
Currently obtaining my Chartered Property Casualty Underwriter (CPCU) certification at "The Institutes" to gain the necessary skills and experience to reach that next level of employment while at the same time obtaining more knowledge of the insurance industry.
Timeline
Underwriting Assistant
State Farm Insurance
06.2021 - Current
Emergency Roadside Assistant
Auto Club Group
02.2021 - 11.2022
Clerical Assistant
Habitat Company
07.2018 - 01.2021
Loss Prevention Officer
Metro One Security
03.2014 - 07.2018
MBA - Human Resource Management
Jack Welch Management Institute
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Sociology
Southern New Hampshire University
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