Victoria Davis
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Walmart
03.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Machine Operator
Core And Main
02.2022 - 01.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Manufacturing Technician
Trulieve
01.2020 - 11.2021
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Made sure that products were produced on time and are of good quality.
- Promoted a positive work environment through effective communication, teamwork, and mutual respect among colleagues.
- Prepared production documents such as standard operating procedures, manufacturing batch records and inventory reports.
- Safeguarded workplace safety by adhering to OSHA guidelines and reporting potential hazards promptly.
Customer Service Representative
Concentrix
05.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Sales Associate
Ross Dress For Less
01.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Call Center Representative
Convergys
03.2011 - 02.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Supervisor
Hardee's
01.2008 - 01.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2017
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Online Personal Shopper
Walmart
03.2024 - Current
Machine Operator
Core And Main
02.2022 - 01.2024
Manufacturing Technician
Trulieve
01.2020 - 11.2021
Customer Service Representative
Concentrix
05.2018 - 12.2019
Sales Associate
Ross Dress For Less
01.2014 - 01.2016
Call Center Representative
Convergys
03.2011 - 02.2013
Supervisor
Hardee's
01.2008 - 01.2010
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Similar Profiles
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Shamoon ShamoonShamoon Shamoon
Online Personal Shopper / Online Team Leader at ColesOnline Personal Shopper / Online Team Leader at Coles