Microsoft Office Suites
Victoria Davis
Baker,La
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Recent graduate with foundational knowledge in Medical Office and Health Information with Billing and Coding and hands-on experience gained through academic projects and externships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Work History
Patient Access Representative
Baton Rouge Orthopedic Clinic (Externship)
07.2024 - 08.2024
- Assisted with administrative tasks such as filing, data entry, and scanning documents to support streamlined office operations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
Front Counter Clerk
Peerless Cleaners
06.2009 - 06.2024
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Utilized store software efficiently for order processing and data entry, ensuring smooth operations daily.
- Managed high-volume periods with ease by prioritizing tasks effectively and staying calm under pressure.
- Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
- Contributed to successful team environment by assisting coworkers when needed, promoting collaboration and efficiency.
- Handled cash transactions accurately, reducing discrepancies and maintaining proper cash control.
- Provided exceptional customer service through active listening and effective communication skills.
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Increased repeat business by creating personalized experiences for customers based on their preferences and needs.
- Demonstrated adaptability consistently stepping into various roles within the store when required thereby increasing overall productivity.
Education
Certificate - Medical Office And Health Information Technology
08.2024
01.2007
Skills
- Excellent communication
- Teamwork
- Critical thinking
- Customer Service
- Data entry
- Multitasking and Organization
- Phone and Email Etiquette
- Problem-Solving
- Attention to Detail
- Punctual and Hardworking
- Insurance Verification
- Patient Registration
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative - Baton Rouge Orthopedic Clinic (Externship)
07.2024 - 08.2024
Front Counter Clerk - Peerless Cleaners
06.2009 - 06.2024
Medical Training College - Certificate, Medical Office And Health Information Technology
Southern University - ,
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