Victoria Davis
Columbia,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer
SCDJJ
09.2024 - Current
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
Records Analyst Team Lead
SCDHHS
04.2021 - 08.2024
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required.
Customer Service Representative
Maximus
02.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inbound Call Center Representative
General Information Services Inc.
11.2015 - 04.2017
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Education
Associate of Applied Science -
Midlands Technical College
West Columbia, SC12-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
Certification
- Self-Defense Training Certification - Various authorized training centers.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
Timeline
Juvenile Correctional Officer
SCDJJ
09.2024 - Current
Records Analyst Team Lead
SCDHHS
04.2021 - 08.2024
Customer Service Representative
Maximus
02.2020 - 10.2020
Inbound Call Center Representative
General Information Services Inc.
11.2015 - 04.2017
Associate of Applied Science -
Midlands Technical College
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