Victoria Daws
London,UK
Summary
Dedicated professional with a strong foundation in customer service, communication, and organisation. Demonstrates exceptional team working abilities and leadership & management skills, consistently upholding high personal standards. Committed to continuous improvement with a willingness to learn and sound judgement in decision making.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
In Room Dining Supervisor
Four Seasons
London
2024.05 - Current
- In this roll, I work closely with other departments in the hotel to ensure the smooth operation of the day.
- The roll over sees In Room Dining orders, delivery of amenities to the 194 rooms in the hotel each day. And overseeing the private bars in each room. Updating the products available to the guests, updating the pricing strategy to fit the business needs and supporting the team in their day to day duties.
- The position has shown great problem solving skills, the ability to make connections throughout the hotel and leadership skills to bring the team together to achieve targets under tight deadlines.
Manager In Training program
Four Seasons
London
2022.10 - 2024.05
- During my time in the MIT program, I spent time in the different food and beverage outlets within the hotel.
- This included In Room Dining, Banqueting, Catering Sales and opening a brand new, recently awarded a Michelin star, restaurant.
- This program gave me the management skills to jump start my career.
Restaurant waiter
Sam's Riverside
London
2021.08 - 2022.09
- Alongside my masters degree, I worked in a fine dining restaurant in Hammersmith.
- This role helped me fine tune my customer service skills and improved my food and beverage knowledge whilst studying.
Restaurant manager
Marco Pierre White Bardolino
Bristol, UK
2019.11 - 2021.05
- After excelling in the Steakhouse, I was offered the role of Supervisor in the twin ‘Bardolino’ restaurant and was quickly promoted to be a Manager
- I played a key role during the ‘Covid’ situation by maintaining the performance of the business and ensuring that colleagues were highly motivated
- The role included creating efficient team schedules, ordering supplies and being the ‘go to’ person for leadership and staff to resolve issues and risks
- During the lockdown, I safely closed the restaurant, kept my team informed on the plan via regular zoom meetings
- When we returned to work, I ensured that practical measures were established so that customers felt safe and enjoyed their dining experience
Waitress
Marco Pierre White Steakhouse
Bristol
2019.05 - 2019.11
- After completing my degree in Hospitality Management, I joined the Black and White Company working at Marco Pierre White Steakhouse in South Bristol
- During this role, I demonstrated the passion and knowledge to connect with customers and delivered a personalised dining experience in a fast-paced, high-volume restaurant environment
Front of House
Quay 3
Swansea
2018.09 - 2019.03
- During my final year of university, I worked part-time as a waitress at Quay 3, an all-day restaurant located in Swansea marina
- I sustained long hours and helped with the running of many special events, including Christmas, Mother’s Day, baby showers and bachelorette parties
Hostess
The Little Nell, Aspen Ski Company
Aspen, USA
2018.05 - 2018.10
- As part of my undergraduate degree, I was selected to work over two summer seasons as a Hostess at this prestigious 5-star ski resort in the 5-diamond ‘Element 47’ restaurant in the stunning 5 star hotel, The Little Nell
- I worked diligently to ensure a perfect customer experience as part of an expert team that maintained the challenging Forbes 5-star qualification serving celebrity and high value clients
- The learning involved techniques to create the right ‘look and feel’ of the restaurant for the different meals and various parties
- Responsibilities included skilfully answering customer enquiries, tactfully handling difficult feedback, and efficiently organising reservations and dealing with ‘walk-ins’
- The experience helped me to understand what is needed to ensure the successful operation of a complex high value business and how to build enduring client relationships
Bar Staff
Compass Group
Swansea
2016.10 - 2018.09
- During my degree, I worked at various sports venues delivering bar services
- This included the Cheltenham Races Golden Cup, the Ironman Wales and Swansea City Football Club venues
- These experiences have helped me to develop my teamwork skills and understand how to cope with working in high-pressure hospitality environments
Food Truck Assistant
Peruvian Brothers
Washington DC
2009.05 - 2012.06
- While living full time in the USA, I experienced my first hospitality industry role by working with friends in the growing ‘food truck’ industry at different locations across the Washington DC area
- This was where I discovered my passion for providing great customer service and working in often challenging and high-pressure environment
Education
BA Honours - International Travel and Tourism Management
University of Trinity St David
Master of Arts - Luxury Hospitality Management
University of West London
London 2022.09 - 2023.05
Skills
- Customer Service
- Communication
- Organisation
- Team Working
- Leadership & Management
- Willingness to Learn & Improve
- Sound Judgement & Decision Making
- High Personal Standards
Timeline
In Room Dining Supervisor
Four Seasons
2024.05 - Current
Manager In Training program
Four Seasons
2022.10 - 2024.05
Master of Arts - Luxury Hospitality Management
University of West London
2022.09 - 2023.05
Restaurant waiter
Sam's Riverside
2021.08 - 2022.09
Restaurant manager
Marco Pierre White Bardolino
2019.11 - 2021.05
Waitress
Marco Pierre White Steakhouse
2019.05 - 2019.11
Front of House
Quay 3
2018.09 - 2019.03
Hostess
The Little Nell, Aspen Ski Company
2018.05 - 2018.10
Bar Staff
Compass Group
2016.10 - 2018.09
Food Truck Assistant
Peruvian Brothers
2009.05 - 2012.06
BA Honours - International Travel and Tourism Management
University of Trinity St David