Victoria Daye
Broken Arrow,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Licensed Realtor
Coldwell Banker Realty Blue Bell
Blue Bell, PA
09.2022 - 10.2023
- Maintained current and accurate CRM database of prospective customers.
- Maintained detailed records of client interactions and transactions.
- Communicated regularly with clients via phone, email or text message to provide updates on progress.
- Provided guidance to clients throughout the entire process from initial offer to closing date.
- Coordinated with other real estate agents to facilitate successful transactions.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
Licensed Realtor
Equity Mid-Atlantic Real Estate
Ft. Washington, PA
06.2014 - 09.2022
- Developed marketing materials to promote properties for sale.
- Negotiated purchase agreements between buyers and sellers.
- Inspected properties prior to listing them in order to assess condition and identify necessary repairs or improvements.
- Compiled comparative market analysis to determine competitive listing prices for sellers.
- Prepared contracts, leases and other legal documents as required by state laws.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
Residential Realtor
Keller Williams Real Estate Blue Bell
Blue Bell, PA
01.2010 - 06.2014
- Created and maintained relationships with potential clients and other real estate agents.
- Provided advice on current market conditions and trends in residential real estate.
- Advised clients on the best strategies for buying or selling a home.
- Analyzed local market data to determine pricing strategies for homes.
- Coordinated inspections, appraisals, title searches, and other related activities during sales transactions.
- Reviewed contracts prior to submission in order to ensure accuracy of information provided by sellers or buyers.
- Followed up with clients after closing a transaction in order to maintain positive relationships.
Customer Service Specialist
Yellowbook
King of Prussia, PA
04.2005 - 05.2010
- Answered incoming customer inquiries regarding product and service information.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Care Representative
Quest Diagnostics, Patient Services
King of Prussia, PA
08.1998 - 04.2005
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Provided training support for new hires related to customer service processes and procedures.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
High School Diploma -
North Penn Senior High School
Lansdale, PA06.1996
Some College (No Degree) - Business Administration And Management
Montgomery County Community College
Blue Bell, PASkills
- Customer Relationship Management (CRM)
- Process Optimization
- Conflict Mediation
- Telephone Etiquette
- Complaint Resolution
- Customer Retention
- Good Communication Skills
- Problem Resolution
- Call Centers
Timeline
Licensed Realtor
Coldwell Banker Realty Blue Bell
09.2022 - 10.2023
Licensed Realtor
Equity Mid-Atlantic Real Estate
06.2014 - 09.2022
Residential Realtor
Keller Williams Real Estate Blue Bell
01.2010 - 06.2014
Customer Service Specialist
Yellowbook
04.2005 - 05.2010
Customer Care Representative
Quest Diagnostics, Patient Services
08.1998 - 04.2005
High School Diploma -
North Penn Senior High School
Some College (No Degree) - Business Administration And Management
Montgomery County Community College
Similar Profiles
Christopher ArteagaChristopher Arteaga
Real Estate Agent at Coldwell Banker Realty/Realty Of ChicagoReal Estate Agent at Coldwell Banker Realty/Realty Of Chicago
Carisha BurkeCarisha Burke
Sales Consultant at HAPPY SELLING REALTY GROUP/COLDWELL BANKER REALTYSales Consultant at HAPPY SELLING REALTY GROUP/COLDWELL BANKER REALTY
Shannon DeLucaShannon DeLuca
Realtor at Langsner Realty Group/Coldwell Banker RealtyRealtor at Langsner Realty Group/Coldwell Banker Realty