Victoria DeBernardo
Staten Island,NY
Summary
Compassionate Crisis Case Manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Case Manager
CSI Liberty Partnerships Program
09.2018 - Current
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assisted clients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of clients and made referrals for further services.
- Developed partnerships with community organizations to expand services and referrals.
- Provided crisis intervention services to clients facing medical, emotional and mental health challenges in school and juvenile detention center settings.
- Attend court sessions. probation officer meetings, along with visitations in jails/ residential homes.
- Create SMART goals and vision boards with at risk youth to help them plan for post secondary goals.
- Responsible for weekly contact sheets for an average case load of 75 youth members per school.
- Schools I.S 49, I.S 61, Curtis, Mckee, Port Richmond, and Wagner High School
Community Habilitation Worker/Respite Worker
Skip Of New York Inc.
02.2017 - 08.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Clinical Coordinator
Person Centered Care Services
10.2021 - 01.2023
- Set up educational programs for direct support professionals to enhance skills and knowledge.
- Provide clinical support to the Housing Rental Subsidy program and Individual Residential Alternative program settings as needed. Including observations daily/weekly, in-home visits, 1:1 meetings, group meetings, developing FBA and BSP, reviewing behavior documentation and implementing activities.
- Overview the Family Education Training program as well as Intensive Respite program.
- Complete assessments including but not limited to Assessment to Remain Unsupervised, Behavior Support Plans, Functional Behavioral Analysis, Sexual Assessment, Money Management Assessment and intake assessments.
- Develop and facilitate creative clinical support groups for employees and people supported.
- Attend Incident Review Committee ( IRC), Human Rights Committee (HRC) and IDT meetings as needed.
- Oversee interns as needed.
- On call for emergency and crisis situations.
Program Coordinator
Community Resources
05.2021 - 08.2021
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided ongoing direction and leadership for program operations.
- Responsible for program billing, documentation and auditioning paperwork.
- Schedule staff to maintain in compliance with OPWDD regulations.
- Provide support to our members in day habilitation, recreation, home visits, 1;1 meetings .
- Facilitate Life Plan meetings annually and semi annually.
- Create and host therapeutic events for adults with IDD
- Overview the Day Habilitation Program and Recreation Program
- Oversee interns as needed.
Direct Support Professional
On Your Mark Inc
10.2014 - 05.2019
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Education
Masters in Social Work - Masters Social Work
Chamberlain University
Downers Grove, IL10.2024
Bachelor of Arts - Sociology/Anthropology Minor in ASL
The College of Staten Island
Staten Island, NY05.2020
Skills
- Cultural Sensitivity
- Situational Awareness
- Crisis Planning
- Emotional Support
- Legal Compliance
- Confidentiality Requirements
- Compassionate Care
- Active Learning
- Client Relationships
- Adaptability
- Organization
- Emotional Intelligence
- Case Planning and Management
Accomplishments
● PCCS Peer-to Peer March 2022
● Women's Cross Country/Track and field Coaches award (May 2017) and (May 2018) CSI Athletics Banquet
● Outstanding Leadership Award (May 2016) CSI Athletics Banquet
● Richmond Rockets Scholarship (June 2016)
Certification
Suicidality Associated with Intellectual and Developmental Disabilities
- Assessing Sexual Consent
- Developing an Effective Sexuality Policy for your Agency
- Travel Training for People with Intellectual and Developmental Disabilities
- The 5 Stages of Grief
- Recovery From Loss
- Borderline Personality Disorder and Intellectual Disability
- Supporting LGBTQ+ Youth
- Stress, Trauma and Resilience Training
- SCIP ( 5/2022)
- CPR ( 5/2022)
- Designated Agency Van Driver (5/2021)
Campus Involvement
American Sign Language Club, Vice President 8/ 2017- May 2020
- Communicate effectively
- Host events for the deaf community
- Meet every Tuesday to tutoring students in American Sign Language
The College of Staten Island Center for Student Accessibility 2017-2018 Academic Year
- Provided accurate classwork material to students with disabilities in a timely manner
The College of Staten Island, Cross Country Track & Field Captain 8/ 2016- May 2020
- Bring disciplined work habits to workouts and race days
- Organize team meetings and practices
- Supporting each teammate
The College of Staten Island Sports and Recreational Building 2016- May 2020
- Working the concession stand during deaf events
- Providing tours for incoming recruits
Timeline
Clinical Coordinator
Person Centered Care Services
10.2021 - 01.2023
Program Coordinator
Community Resources
05.2021 - 08.2021
Crisis Case Manager
CSI Liberty Partnerships Program
09.2018 - Current
Community Habilitation Worker/Respite Worker
Skip Of New York Inc.
02.2017 - 08.2023
Direct Support Professional
On Your Mark Inc
10.2014 - 05.2019
Masters in Social Work - Masters Social Work
Chamberlain University
Bachelor of Arts - Sociology/Anthropology Minor in ASL
The College of Staten Island
Suicidality Associated with Intellectual and Developmental Disabilities
- Assessing Sexual Consent
- Developing an Effective Sexuality Policy for your Agency
- Travel Training for People with Intellectual and Developmental Disabilities
- The 5 Stages of Grief
- Recovery From Loss
- Borderline Personality Disorder and Intellectual Disability
- Supporting LGBTQ+ Youth
- Stress, Trauma and Resilience Training
- SCIP ( 5/2022)
- CPR ( 5/2022)
- Designated Agency Van Driver (5/2021)
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