Victoria Deccio

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• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
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job description was to help the doctors and patients get ready to schedule for their surgery. I received the procedure codes from the doctors, then I called the insurance company to get authorizations for the surgery. I then had a consultation with the patient to confirm and sign For their surgery. I also did data entry with the operative reports with charges of the surgery from the hospital and ONW clinic.

• Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
• Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
• Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
• Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
• Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
• Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
• Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.