Victoria de la Caridad Hernandez Barbosa
Miami,United States
Summary
Dynamic sales manager with a proven track record at Metro by T-Mobile, excelling in client retention and team training. Leveraging advanced data analysis and effective communication, I consistently drove revenue growth and enhanced customer satisfaction, contributing to top performance in the district. Adaptable and results-oriented, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Team Member / Barista
Joe & The Juice
Miami, USA
02.2025 - Current
- Prepare and serve high-quality sandwiches, juices, and espresso beverages while maintaining company standards.
- Deliver exceptional customer service in a fast-paced, multicultural environment.
- Handle cash and electronic transactions accurately using POS systems.
- Support daily operations, including opening/closing duties and staff coordination.
- Collaborate effectively with team members to achieve daily sales targets and ensure operational excellence.
Sales Manager
Metro by T-Mobile
Miami, USA
08.2023 - 01.2025
- Supervised sales operations, including staff scheduling, performance monitoring, and customer service.
- Applied understanding of commission structures to maximize revenue and team motivation.
- Trained new employees in sales techniques, customer engagement, and compliance procedures.
- Resolved escalated customer issues with professionalism and efficiency.
- Consistently ranked among top-performing stores in the district for sales and service metrics.
Education
Bachelor of Science - Biomedical Engineering
Florida International University (FIU)
Miami, FL10.2025
Associate in Arts - Pre-Engineering
Miami Dade College (MDC)
Miami, FLSkills
- Advanced calculus and quantitative reasoning
- Data analysis and interpretation
- Client retention and upselling
- Conflict resolution strategies
- Team management and staff training
- Performance optimization techniques
- Microsoft Office Suite proficiency
- Excel, Word, and PowerPoint skills
- POS system operation
- Data entry accuracy
- Effective communication
- Adaptability and multitasking
- Organizational skills
Additional Information
Flexible schedule; available for full-time or part-time opportunities, Authorized to work in the United States, Open to roles in sales, banking, or customer service with growth potential
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Team Member / Barista
Joe & The Juice
02.2025 - Current
Sales Manager
Metro by T-Mobile
08.2023 - 01.2025
Bachelor of Science - Biomedical Engineering
Florida International University (FIU)
Associate in Arts - Pre-Engineering
Miami Dade College (MDC)