Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Victoria DeLeeuw

St. George,UT

Summary

Motivated and customer-focused professional with over 4 years of experience in customer service, production, and shipping. Skilled in problem-solving, communication, and team collaboration. Seeking to leverage expertise in a retail or customer service role to provide exceptional support and drive positive customer experiences. Operations professional with substantial experience in optimizing processes and driving operational efficiency. Specializing in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.

Overview

5
5
years of professional experience

Work History

Customer Service & Operations Specialist

Essence
03.2020 - Current
  • - Provided excellent customer service, assisting with inquiries and resolving issues to ensure high satisfaction.
  • - Supported warehouse operations including inventory management, shipping, and order fulfillment.
  • - Collaborated with production teams to maintain quality control and meet deadlines.
  • - Trained and mentored new employees in customer service protocols and workplace safety.
  • - Adapted to multiple roles, demonstrating reliability and a strong work ethic over 5 years of employment.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.

Education

Associate of Arts Degree -

Utah Tech University
St. George, UT
05-2025

Crimson Cliffs High School
Washington, UT
05-2025

Skills

  • Customer Service & Conflict Resolution
  • Retail & Sales Support
  • Order Processing & Shipping
  • Inventory Management
  • Team Collaboration & Leadership
  • Communication
  • Reliability
  • Time Management & Organization
  • Operational efficiency
  • Planning and coordination
  • System development
  • Problem-solving

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English (Native)
Mandarin Chinese (Fluent)

Timeline

Customer Service & Operations Specialist

Essence
03.2020 - Current

Associate of Arts Degree -

Utah Tech University

Crimson Cliffs High School

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