Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Deleon

Garland,TX

Summary

Dynamic professional with a proven track record at Arthritis Centers of Texas, excelling in customer service and office organization. Adept at scheduling appointments and resolving issues efficiently, fostering positive relationships with clients and team members. Recognized for attention to detail and problem-solving skills, ensuring seamless operations and outstanding visitor experiences.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Arthritis Centers Of Texas
03.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Kitchen Manager

Chipotle
10.2019 - 03.2023
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Associate of Science - Health Sciences

Richland College
Dallas, TX
05-2028

High School Diploma -

Rowlett Highschool
Rowlett, TX
06-2021

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Appointment scheduling
  • Scheduling appointments
  • Office organization

Timeline

Front Desk Receptionist

Arthritis Centers Of Texas
03.2023 - Current

Kitchen Manager

Chipotle
10.2019 - 03.2023

Associate of Science - Health Sciences

Richland College

High School Diploma -

Rowlett Highschool

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