Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Victoria DeLeon

Victoria DeLeon

Cedar Park

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Crumbl Cookies Franchises
Cedar Park
08.2022 - Current
  • Operate a 5-star establishment.
  • Excellent customer service.
  • Manage a team of 30 to 50 staff members.
  • Optimize stock availability while minimizing carrying costs.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
  • Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques.
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.

General Manager

Bealls
Brownwood
03.2017 - 05.2020
  • Manage a team of 40+ employees and 4 department managers.
  • Sufficient inventory kept/planned.
  • Complaint with the labor hours.
  • Increase sales by 20%.
  • Recruit, hire, develop a team of retail sales associates provided training on exceptional customer service.

Food Service Director

ABL MANAGEMENT, INC
Brownwood
12.2015 - 03.2017
  • Directed food service department of a juvenile states school.
  • Ensuring compliance with health and safety regulations by conducting regular inspections and implementing corrective actions.
  • Developed and implemented cost-effective strategies to optimize food production and minimize waste.
  • Oversaw all aspects of food service operations, including menu planning, food preparation, and quality control.
  • Ensuring compliance with health and safety regulations by conducting regular inspections and implementing corrective action.

Restaurant Business Owner and Operator

The Taco Shack
Brownwood
05.2010 - 12.2015
  • Responsible for the business performance and operations.
  • Plan and coordinate the menus and meals.
  • Train and prepare staff for a fast-paced work environment.
  • Ensured the customers received a high standard of quality food.
  • Oversaw budgeting and financial management, ensuring the company's financial health.
  • Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency.
  • Utilized social media platforms to expand brand awareness and engage with target audience.
  • Maintained high levels of customer satisfaction through exceptional service delivery.

Sales Associate/Key Holder

Dollar General Stores
Brownwood
09.2006 - 05.2010
  • Responsible for selling products.
  • Ensure that the customer is satisfied and adequately taken care of while making a purchase.
  • Schedule employees, assign daily duties.
  • Motivate the sales.
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers.
  • Built strong relationships with customers, resulting in a high rate of repeat business and referrals.
  • Resolved customer complaints or concerns promptly and effectively, ensuring customer satisfaction at all times.
  • Maintained up-to-date knowledge of current promotions, discounts, and company policies.
  • Proactively approached customers on the sales floor to offer assistance or provide product recommendations based on their needs.

Education

Associate's Degree - Business

Texas A & M University
Kingsville, TX
05.2001

Some College (No Degree) -

Central Texas Commercial College
Kingsville, TX

Skills

  • Interviewing
  • Office management
  • Budgeting
  • Payroll
  • Supervising Experience
  • Management
  • Problem solving
  • Budget oversight
  • Sales strategies
  • Menu planning
  • Performance evaluation
  • Team management
  • Inventory optimization
  • Customer service
  • Retail sales
  • Purchasing
  • Scheduling
  • Communication skills
  • Inventory Management
  • Computer skills
  • Microsoft Word
  • Office Management
  • Accounts Receivable
  • Operations
  • Team Building
  • Cash handling

Certification

  • ServSafe, 09/01/21, 09/01/28
  • FOOD MANAGER CERTIFICATE

Timeline

General Manager

Crumbl Cookies Franchises
08.2022 - Current

General Manager

Bealls
03.2017 - 05.2020

Food Service Director

ABL MANAGEMENT, INC
12.2015 - 03.2017

Restaurant Business Owner and Operator

The Taco Shack
05.2010 - 12.2015

Sales Associate/Key Holder

Dollar General Stores
09.2006 - 05.2010

Associate's Degree - Business

Texas A & M University

Some College (No Degree) -

Central Texas Commercial College

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