Summary
Overview
Work History
Education
Skills
Timeline
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Victoria De Los Santos

San Antonio

Summary

Accomplished leader with a proven track record at HEB, adept in customer service and problem-solving. Excelled in enhancing operational efficiency and customer satisfaction, training teams, and managing schedules. Demonstrated exceptional organizational skills and the ability to remain calm under pressure, ensuring seamless business operations and positive customer experiences.

Overview

11
11
years of professional experience

Work History

Primary Administative Assistance 1

HEB
03.2024 - Current
  • Handled payroll tasks and maintained leaders' schedules to optimize administrative workflows.
  • Set up and facilitated meetings, ensuring smooth execution of agendas.
  • Coordinated partner events and recognition programs, fostering collaboration and enhancing team morale.
  • Maintained accurate inventory records and facilitated timely repairs to support safe and efficient store operations.

Admin Spec

HEB
10.2022 - 03.2024
  • Managed departmental schedules and coordinated fixed shifts to ensure seamless operations.
  • Coordinated and organized company events, conducts on boarding for new hires and inputted ojts into idevelop.
  • Managed store leaders' calendars to ensure seamless scheduling and assisted store leadership with any duties assigned to me.
  • Assumed responsibilities as career coach in the absence of a dedicated professional.
  • Provided backup support for cash control and business center tasks when required.

Service Leader

HEB
12.2021 - 10.2022


  • Observed and guided new team members to enhance their proficiency and ensure seamless integration into the team.
  • Assisted team members in addressing customer needs and resolving check-stand operational issues.
  • Ensured partners adhered to scheduled lunch and break times.
  • Partnered with store leadership to streamline processes and improve service quality.

Business Center Lead/Back up Admin

HEB
10.2019 - 12.2021


  • Managed quarterly SARs to ensure compliance and operational efficiency and handled orts walks.
  • Trained team members in business center and bookkeeping to ensure seamless workflow.
  • Developed and maintained business center and bookkeeping schedules, effectively coordinated into workforce.
  • Resolved customer issues efficiently by collaborated with store leadership to enhance customer satisfaction.
  • As Admin I managed multiple department schedules and adjusted shifts to ensure optimal staffing, facilitated the onboarding process for new hires and accurately entered OJTs into iDevelop.
  • Provided support to store leaders, including filing, to enhance operational efficiency.

Senior Supervisor

Six Flags Fiesta Texas
12.2013 - 05.2017


  • Directed the supervision of 10 to 13 locations, ensuring effective management of 100+ staff members.
  • Developed and managed efficient work schedules to optimize team productivity.
  • Directed inventory input every Sunday and designed new menu offerings.
  • Created VTAs and determined calorie counts for new menu items, supporting accurate nutritional labeling.
  • Oversaw food department management, resolving customer issues to uphold service quality standards.

Education

General Diploma -

Donna High School
Donna, TX
05.2012

Skills

  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Problem resolution
  • Verbal communication

Timeline

Primary Administative Assistance 1

HEB
03.2024 - Current

Admin Spec

HEB
10.2022 - 03.2024

Service Leader

HEB
12.2021 - 10.2022

Business Center Lead/Back up Admin

HEB
10.2019 - 12.2021

Senior Supervisor

Six Flags Fiesta Texas
12.2013 - 05.2017

General Diploma -

Donna High School

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Victoria De Los Santos