Victoria De Mesa
Arlington,TX
Summary
Proven leader with extensive experience in business management and customer service. Skilled in regulatory compliance and call management, I excel in driving operational efficiency and enhancing customer satisfaction. Demonstrated ability to innovate and lead teams to exceed business goals, with a keen focus on budget administration and labor relations.
Overview
38
38
years of professional experience
Work History
Owner/Manager
VLDM Enterprises
01.2015 - 03.2023
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Customer Service Representative
WNS Global Services
02.2010 - 11.2012
- Responded to customer requests for products, services, and company information over the phone.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
APAC Customer Services
06.2008 - 03.2010
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Professional Medical Representative
Organon Philippines Inc.
03.1985 - 04.2000
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Recognized trends within territory and industry to create proactive plans.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
Education
Bachelor of Science - Business Economics
University of Santo Tomas
Manila, Philippines04.1984
Skills
- Business Management
- Regulatory Compliance
- Labor Relations
- Budget Administration
- Call Management
- Paperwork Processing
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Owner/Manager
VLDM Enterprises
01.2015 - 03.2023
Customer Service Representative
WNS Global Services
02.2010 - 11.2012
Customer Service Representative
APAC Customer Services
06.2008 - 03.2010
Professional Medical Representative
Organon Philippines Inc.
03.1985 - 04.2000
Bachelor of Science - Business Economics
University of Santo Tomas
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