Victoria Derington
Denver,Colorado
Summary
Government Programs Manager with extensive experience implementing a federal program on a regional scale, The Emergency Food Assistance Program, ensuring compliance and effectively interpreting government policies. Proven ability to maintain open communication and foster positive relationships with state and local agencies and team members, creating an engaging and collaborative office environment. Adept at identifying areas for improvement and developing comprehensive policies to ensure full compliance. Passionate advocate for clients, dedicated to helping them access beneficial programs and representing their interests at the state level. Active DEI Committee member, committed to promoting equality and providing opportunities for growth.
With six years as a NABP-certified Senior Pharmacy Technician, I bring expertise in efficiently completing prescriptions and coordinating with prescribers, insurance companies, and customers to resolve issues. Former business owner experienced in invoicing, finance management, and building strong business relationships. Over ten years of combined management and onboarding experience.
Overview
11
11
years of professional experience
Work History
Government Programs Manager - TEFAP
Food Bank of The Rockies
05.2022 - Current
- Monitored 139 food pantries to ensure compliance with state and federal regulations for The Emergency Food Assistance Program (TEFAP).
- Conducted quarterly TEFAP refresher training to keep compliance at the forefront for all agency coordinators.
- Controlled costs to maintain operations within budget and optimize resource allocation.
- Communicated effectively with employees, suppliers, and stakeholders to align efforts with business goals.
- Analyzed business performance to identify areas for improvement and implemented necessary adjustments.
- Managed resources and assets to comply with industry standards and government regulations.
- Streamlined quality programs to increase compliance activities promptly.
- Planned and implemented system life cycle methodologies to produce high-quality systems meeting customer expectations.
- Coordinated with stakeholders to reduce waste and prevent mass food losses.
- Conducted biennial management evaluations by visiting food pantries to ensure adherence to regulations.
- Pulled food distribution data from Ceres for claiming quarterly reimbursements.
- Answered questions regarding the implementation of the TEFAP program.
- Onboarded new food pantries in areas with unmet food insecurity needs.
- Monitored direct report timecards bi-weekly in ADP, approving PTO, editing timecards, and preventing unauthorized overtime.
- Compiled and submitted monthly inventory movement reports to the state, detailing item transactions and adjustments.
- Communicated directly with state agency members as needed.
- Served as a liaison between food pantries and state agencies to relay regulation changes and program updates.
- Trained all 139 agencies during the transition from manual to digital ordering processes.
- Actively participated in the DEI committee.
- Created a Policy and Procedure Manual for the government programs department and submitted it to the state.
- Developed an annual USDA food ordering plan using entitlement funds, considering diverse cultures and customer preferences.
- Advocated for partner food pantries to the state agency, addressing program concerns.
- Led monthly drive-thru government food distributions, directing volunteers and ensuring compliance and food safety for an average of 500 families.
- Prepared and submitted expense reports in Concur.
- Allocated government food monthly to all TEFAP agencies.
- Scheduled inbound USDA loads in Acuity.
- Entered all TEFAP and CSFP orders in Ceres.
- Coordinated deliveries, agency orders, returns, and reallocations with the warehouse crew.
- Ensured inventory amounts in Ceres matched physical inventory.
- Compiled and sent end-of-month inventory reports to CDHS, explaining all inventory adjustments.
- Pulled reports in WBSCM to assess future inventory outlook and scheduled approved loads.
- Ensured timely inventory turnover by monitoring expiration dates to avoid food losses.
- Communicated with agencies to ensure adequate food distribution based on household needs.
- Assisted agencies in understanding current hurdles with food availability.
- Ensured agencies received accurate invoices.
- Entered all government programs delivery details in the Smart Sheet manifest.
- Assisted in overseeing monthly TEFAP direct distributions.
- Created spreadsheets to streamline and improve processes.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
11.2015 - 06.2021
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Worked with prescribers as needed to obtain clarification, work on prior authorizations, or provide notice of insurance medication preferences
- Established and updated patient profiles, including lists of medications and insurance details
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Adhered to infection control policies and procedures to prevent the spread of disease
- Assisted pharmacists with clearing high volumes of prescriptions and responded to customer questions
- Managed medication stocks, including conducting counts, labeling products, and maintaining controls
- Compounded medications as needed
- Verified patients' identities at pickup to prevent the sale of wrong medications
- Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts
- Solely responsible for making sure the Yuyama (automated pill counting machine) is programmed to dispense the 210 fastest moving drugs that are compatible, as well as ordering and programming new cells into both the Yuyama and Intercom Plus, and making sure that the National Drug Code is correct on each cell and in the computers
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
Business Owner/Operator
Victoria's Cleaning Service
01.2018 - 01.2021
- Solely responsible for maintaining business relationships
- Streamlined operational processes to increase efficiency and reduce costs.
- Resolved any tenant complaints in a timely and professional manner
- Created and sent off invoices
- Managed business finances
- Cleaned apartments prior to new tenants moving in to ensure no traces of previous tenants were there, leaving apartments looking spotless and new
- Reported any damages to maintenance and property staff
- Responsible for making sure that any helpers got compensated properly
- Maintained all required insurance and licenses and ensured they did not expire
- Identified and resolved operational challenges to ensure smooth business operations.
- I was forced to dissolve the business due to lack of move-ins during the COVID-19 pandemic.
Shift Lead
American Eagle Outfitters, Inc
12.2013 - 11.2015
- Completed opening and closing duties to facilitate business operations
- Conducted inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current
- Delegated tasks to employees and monitored activities and task completion
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences
- Resolved customer complaints and reported issues to senior management
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Oversaw timely execution of promotions and marketing programs
- Maintained visually appealing and effective displays through the use of lighting and signage
- Positioned skilled staff in key areas throughout shifts to optimize department productivity
- Complied with company safety procedures, policies, and regulations to promote a safe working environment
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
- Followed prepared sketches and planograms to arrange consistent shelves, racks, and bins across various locations
- Received, stocked, and applied anti-theft security tags to new shipment according to company standards and visual expectations.
Education
Some College (No Degree): Pre-Health Professions -
Cleveland State Community College
Cleveland, TNAssociate of Science - Biology
Community College of Denver
Certified Pharmacy Technician -
National Board of Pharmacy
Chattanooga, TN01.2016
High School Diploma -
Bradley Central High School
Cleveland, TN01.2011
Completed First Responder Training -
Roane State Community College
Harriman, TN01.2011
Skills
- Leadership and Management
- Financial and Budgeting
- Operations and Compliance
- Technical and System Skills
- Customer and Client Relations
- Industry-Specific Knowledge
- Leadership Skills
- Team Leadership
- Staff Training and Development
- Team Supervision
- Performance Evaluations
- Project Management
- Operations Management
- Workflow Optimization
- Conflict Resolution
- Policy Creation
- Policy Implementation
- Financial Management
- Entitlement Budgeting
- Allocation of Goods and Funds
- Expense Tracking
- Invoicing
- Insurance Billing
- Insurance Verification
- Regulatory Compliance
- Operations Monitoring
- Quality Assurance and Control
- Inventory Management
- Loss Prevention
- Contract Management
- Product Management
- Schedule Preparation
- Time Management
- Microsoft Excel
- ADP
- Ceres
- WBSCM
- SAP Concur
- Acuity
- Client Advocacy
- Customer Relationship Management (CRM)
- Negotiation
- Lead Generation
- Onboarding
- Pharmacy Operations
- Medical Terminology
Accomplishments
- Competed in HOSA competitions
- Competed in SkillsUSA competitions
- Completed dual enrollment with Roane State to obtain First Responders credentials while still in high school.
- Successfully ran my own business for three years while still working as a full-time pharmacy technician.
- 7 years of leadership and/or management experience.
- 3.7 GPA
- Active DEI committee member.
Timeline
Government Programs Manager - TEFAP
Food Bank of The Rockies
05.2022 - Current
Business Owner/Operator
Victoria's Cleaning Service
01.2018 - 01.2021
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
11.2015 - 06.2021
Shift Lead
American Eagle Outfitters, Inc
12.2013 - 11.2015
Some College (No Degree): Pre-Health Professions -
Cleveland State Community College
Associate of Science - Biology
Community College of Denver
Certified Pharmacy Technician -
National Board of Pharmacy
High School Diploma -
Bradley Central High School
Completed First Responder Training -
Roane State Community College
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