Victoria Derrick
Stone Mountain,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Team Member
CVS Pharmacy Health, 1144 S Indian Creek
01.2022 - 03.2022
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Acknowledged sales calls and transferred those calls to appropriate department personnel
- Advocated for new CVS services and loyalty programs that supports health
- Resolved account issues to build rapport and relationships with clients
- Collaborated with Manager and Operational managers to correct mistakes, track handle damage claims
- Assisted 60 customers in average of 7 hours by answering questions, responding to inquiries and handling telephone requests.
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory
- Resolved customer inquiries and complaints from multiple channels with moderate supervision
Logistics Officer
Reserve Officers' Training Corps
01.2018 - 01.2020
- Allocated funds for all events yearly, by evaluating previous expenses and identifying different ways to optimise the budget
- Performed daily inspections on inventory such as uniforms, drill purpose rifles and achievement badges every Monday, Wednesday and Friday
- Delivered logistic support to leverage existing resources with cost-effective savings
- Generated payments for program-related activities to keep accurate records of financial expenditure.
Lead Teacher
Daycare, The Clifton School
01.2017 - 01.2020
- Engineered and maintained use of childcare curriculum
- Introduced well-calculated pickup and drop-off for safe arrival return of students
- Maintained an understanding and Professional relationship with all parents and staff members.
- Communicated frequently with 21 parents about student growth and progress, recommending at-home reinforcement.
- Planned and implemented different daily activities to enhance overall development and growth of every student
Education
Bachelors Degree - Biology
Georgia State University
2025
Skills
- Microsoft Office,
- Microsoft Excel
- Adaptability and Flexibility
- Verbal and Written Communication
- Employee Training
- Inbound Phone Call Management
- Data Gathering
- Emotional intelligence
- Customer Support
- Apple macOS
- Microsoft Windows
- Administrative Duties
- Confidentiality and Data Protection
- PowerPoint Presentations
Certification
CPR Certified Project management
Timeline
Management Team Member
CVS Pharmacy Health, 1144 S Indian Creek
01.2022 - 03.2022
Logistics Officer
Reserve Officers' Training Corps
01.2018 - 01.2020
Lead Teacher
Daycare, The Clifton School
01.2017 - 01.2020
Bachelors Degree - Biology
Georgia State University
CPR Certified Project management
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