Victoria DeSaussure
Charleston,SC
Summary
Highly motivated and experienced with over 25 years, in managing high-volume environments and resolving customer issue with effective solutions that align with both business and customer needs. Exceptional organizational skills in leading dynamic customer service teams. Dependable and detailed- oriented, effective communication, specialize in workflow coordination and staff supervision.
Overview
33
33
years of professional experience
Work History
Customer Service Coordinator
Charleston Place Hotel
Charleston , South Carolina
11.1991 - Current
- Assisted in the development of quality assurance standards for customer service operations.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry tasks related to customer accounts and order processing.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Supervised and motivated customer service teams to maximize business performance.
Tax Professional
Roche Real Estate & Tax
Charleston , SC
01.2005 - 06.2014
- Gathered necessary documentation from clients in order to accurately prepare returns.
- Identified potential deductions and credits applicable to each client's return.
- Conducted research on complex tax issues to determine the best course of action for clients.
- Provided tax advice to clients based on their individual financial situation.
- Performed calculations to determine taxable income, capital gains, losses.
- Maintained records of previous year's filings for comparison purposes during current year preparation efforts.
- Reviewed prior years' returns for errors that may require amending or refiling.
- Participated in professional development activities such as seminars or conferences related to taxation.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Provided exceptional customer service, addressing client concerns and questions promptly.
Tax Accountant Assistant
Roche Real Estate & Tax
Charleston, South Carolina
12.1994 - 05.2004
- Assisted in preparing and filing federal, state, and local tax returns for clients.
- Maintained client records by updating financial information into company database.
- Assisted in preparing quarterly estimated payments for clients who are self-employed or own small businesses.
- Submitted requests for extensions when additional time is needed by clients to complete their taxes.
- Prepared corresponding documents such as 1099s, W2s, K1s., required by the IRS at year end.
- Attended continuing education courses in order stay up-to-date on any changes in taxation regulations.
Skills
- Payment Processing
- Customer service excellence
- Quality Assurance
- Professional and mature
- Records Management
- Tax Preparation
- Federal and state tax returns
- Tax Return Preparation
- Delegating Work
- Positive and Constructive Feedback
Timeline
Tax Professional
Roche Real Estate & Tax
01.2005 - 06.2014
Tax Accountant Assistant
Roche Real Estate & Tax
12.1994 - 05.2004
Customer Service Coordinator
Charleston Place Hotel
11.1991 - Current
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