Victoria Deshield
Chambersburg,PA
Summary
Certified Server Trainer with extensive experience at Perkins Family Restaurant, adept at new hire training and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and menu memorization. Recognized for fostering teamwork and collaboration, while maintaining high service. standards and a positive work environment. Works well with others and is a fast learner.
Overview
1
1
year of professional experience
Work History
Assembly Line Worker
JLG Industries
Shippensburg, PA
09.2024 - Current
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Continuously checked products for quality assurance according to strict guidelines.
Certified Server Trainer
Perkins Family Restaurant
Chambersburg, PA
01.2025 - 05.2025
- Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.
- Presented training material with varied instructional methods to maintain attention of participants.
- Observed participants and provided corrective measures for skill improvement.
- Ensured consistent excellence in service standards by continuously updating training materials to reflect current industry trends, menu updates, and company initiatives.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
- Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
- Modeled role-play scenarios to provide visual demonstration of serving Type to patrons.
- Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
- Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided coaching and mentoring to employees.
Restaurant Server
Perkins Family Restaurant
Chambersburg, PA
01.2024 - 05.2025
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Restaurant Hostess
Perkins Family Restaurant
Chambersburg, PA
01.2024 - 01.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Education
Junior In Highschool - Will Study Healthcare And Allied Health Sciences
Chambersburg Area Senior Highschool
Chambersburg, PASkills
- Positive attitude
- Problem-solving
- Time management
- Effective leadership
- Conflict resolution
- New hire training
- Advanced communication
- POS system proficiency
- Managing complaints
- Cash handling
- Exceptional communication
- Hard working
- Well motivated
- Service prioritization
- Memorization
- Leadership
- Teamwork and collaboration
- Attention to detail
Timeline
Certified Server Trainer
Perkins Family Restaurant
01.2025 - 05.2025
Assembly Line Worker
JLG Industries
09.2024 - Current
Restaurant Server
Perkins Family Restaurant
01.2024 - 05.2025
Restaurant Hostess
Perkins Family Restaurant
01.2024 - 01.2025
Junior In Highschool - Will Study Healthcare And Allied Health Sciences
Chambersburg Area Senior Highschool