Victoria Bell
Loganville,GA
Summary
Customer service oriented professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Copart
02.2023 - Current
- Worked effectively in fast-paced environments while multitasking and assisting at least 3 people at times.
- Worked well in team setting, providing support and guidance.
- Verify and validate title information for accuracy.
- Self-motivated, with strong sense of personal responsibility.
Front Desk Receptionist
Alcovy Neurology, PC
10.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process for over 50 patients daily.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected room deposits, fees, and payments.
Administrative Assistant
Gwinnett County
05.2022 - 10.2022
- Maintained confidentiality of sensitive information for 50 plus employees by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Data Entry
Gwinnett County
09.2020 - 05.2022
- Created and maintained data entry logs to track data entry activities for up to 30 different vendors.
- Assist in training new staff on data entry procedures.
- Used SAP to perform data entry functions.
- Accurately input and update data into databases, spreadsheets, and information systems.
Collections/Call Center Customer Service Representative
Carefirst
08.2018 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Assist customers in understanding their billing statements, payment options, and resolving inquiries.
- Made 175 calls daily while helping large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH01.2025
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2023
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Payment Processing
- Insurance Billing Processing
- Order Processing
- Appointment Scheduling
- Microsoft Office Suite
- Invoice Processing
- HIPPA Compliance
- Electronic Health Records
Timeline
Customer Service Representative
Copart
02.2023 - Current
Front Desk Receptionist
Alcovy Neurology, PC
10.2022 - 01.2023
Administrative Assistant
Gwinnett County
05.2022 - 10.2022
Data Entry
Gwinnett County
09.2020 - 05.2022
Collections/Call Center Customer Service Representative
Carefirst
08.2018 - 03.2020
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
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