Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria DeVerniero

Billigns,MT

Summary

Results-driven massage therapist with extensive experience as both a Lead Massage Therapist and Spa Supervisor. Proven track record of providing exceptional massage therapy services while effectively leading teams to deliver outstanding client experiences. Skilled in various massage techniques and modalities, with a strong commitment to client satisfaction and wellness. Demonstrated leadership capabilities in staff training, scheduling, and operational management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Massage Therapist

Sage Lodge
11.2018 - 05.2024
  • Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Improved overall team performance by leading training sessions for junior massage therapists.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Performed sanitization tasks to keep massage environment clean and safe.

Spa Supervisor

Sage Lodge
11.2018 - 05.2024
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
  • Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
  • Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Led spa tours for new members to familiarize guests with services provided.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Bachelor of Science - Psychology

Fort Hays State University
Hays, KS
05.2026

Skills

  • Anatomy
  • Hot Stone Massage
  • Aroma Therapy
  • Swedish Massage
  • Body Treatments
  • Cupping Therapy
  • Professionalism and Ethics
  • Front Desk Management
  • Licensed Massage Therapist (LMT)
  • Deep Tissue Massage
  • Bamboo Massage

Certification

  • LMT - Licensed Massage Therapist

Timeline

Lead Massage Therapist

Sage Lodge
11.2018 - 05.2024

Spa Supervisor

Sage Lodge
11.2018 - 05.2024

Bachelor of Science - Psychology

Fort Hays State University

Similar Profiles

CREATE PROFILE
Victoria DeVerniero