Victoria D Fye
Embden,Maine
Summary
oriented cashier/kitchen worker with a strong focus on customer service excellence. Demonstrated expertise in cash handling and management, ensuring accurate transactions and efficient service. Known for maintaining cleanliness and providing exceptional customer experiences. A reliable and punctual team player with excellent communication skills.
Overview
5
5
years of professional experience
Work History
cashier/kitchen worker
christy's country store
Belgrade, Maine
09.2023 - Current
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with coworkers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Provided efficient and courteous service to customers
- Developed strong customer relationships to support satisfaction and loyalty
- Handled customer complaints and inquiries in a courteous and efficient manner
- Counted and balanced cash drawer at the beginning and end of each shift
- Greeted and informed customers of products, fostering positive store experiences
- answer phone calls in a positive and outgoing manner making sure to fulfill customers needs
hostess/waitress
lucky panda
Winslow, Maine
07.2019 - 09.2023
- Processed customer orders and ensured the accuracy of their purchases
- Assisted customers with locating items throughout the store when needed
- Helped customers locate merchandise and answered questions about products
- Trained new cashiers in the use of cash registers and processing payments
- Resolved customer complaints in a timely and professional manner
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Conversed with members and guests in outgoing and friendly manner
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Maintained clean and neat workplace and dining room area
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Helped bus tables and ran food to patrons during high-volume periods
- Utilized problem-solving skills to handle any issues that arose during shifts
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Responded quickly to complaints from guests and took appropriate action to resolve them
- Trained new hostesses on proper procedures for seating guests
- Engaged with guests to maximize satisfaction with food and service
- Organized reservations and special events
- Processed phone and online orders, keeping food hot and fresh until picked up
- Managed multiple phone lines efficiently during peak hours of operation
- Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register
- Collaborated with kitchen staff to ensure timely delivery of food orders to guests
- Observed guest needs throughout dining experience, driving high-quality service
- Delivered and refilled beverages and addressed requests for extra condiments and place settings
- Completed opening and closing procedures according to set standards
- Provided exceptional customer service to ensure that guests left satisfied
- Operated cash registers to accept payments for food and beverages
- Answered phone calls to take reservations and address guest questions and concerns
- Sat my guest at their tables and made sure to get their drinks and order in a timely manner
- Closed the drawer at the end of my shifts
- Counted my tips that I made and made the drawer was the accurate number it should be after counting the money we made that day
Education
High School Diploma -
lawrence high school
fairfield, maine06.2020
Skills
- Cleaning and sanitizing
- Cash handling
- Customer service excellence
- Patience and empathy
- Time management skills
- Money handling
- Work ethic and integrity
- Cash register operation
- Cash handling and management
- Attention to detail
- Reliability and punctuality
- Team collaboration
- Customer relations
- Written and verbal communication
- Cash register systems
- Professionalism and courtesy
- Payment processing
- Refunds and exchanges
- Issue resolution
- Cash drawer balancing
Timeline
cashier/kitchen worker
christy's country store
09.2023 - Current
hostess/waitress
lucky panda
07.2019 - 09.2023
High School Diploma -
lawrence high school