Victoria Diaz
Summary
Experienced hospitality professional with over 5 years in front-of-house and food & beverage roles within fast-paced environments. Delivered exceptional guest service, managed high-volume operations, and ensured efficient restaurant flow. Expertise in team coordination, upselling, and maintaining cleanliness and presentation standards. Committed to creating memorable dining experiences that enhance customer satisfaction and loyalty.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Captain Waiter
Eight Bar at Maple & Ash
Miami, FL
09.2025 - Current
- Achieved average sales of $3,000 to $4,000 during each shift
- Oversaw VIP tables, delivering polished service and fostering strong guest relationships.
- Presented cocktails, wines, and specials with detailed knowledge of Eight Bar selections.
Server
The Moore Members Club
Miami
02.2024 - 10.2025
- Provided exceptional table service to up to 100+ guests per shift in a high-volume, fast-paced environment
- Increased average ticket size by 20% through effective upselling and personalized recommendations
- Maintained detailed knowledge of seasonal menus, daily specials, and beverage pairings
- Average sales of $3000
Server
Julia & Henry
Miami
01.2023 - 03.2024
- Delivered high-level customer service by anticipating guest needs and exceeding expectations
- Managed multiple tables (up to 8+ at a time) during peak hours without sacrificing quality of service
- Oversaw service for multiple tables during busy shifts (up to 8+ at a time) during peak hours without sacrificing quality of service
Manager
Sushi Sake
Miami
01.2021 - 01.2023
- Oversaw daily shift operations for teams of 5–15 staff to ensure smooth and efficient service
- Delegated tasks and set priorities during high-volume periods to maximize team performance
- Conducted pre-shift meetings to communicate goals, updates, and daily specials
Education
Associate of Arts - Computer Information Systems
Miami Dade College
Miami 10.2018 - 06.2020
Skills
- Wine service
- Food Safety Practices
- Service standards
- Multitasking Skills
- Problem solving
- Communication Skills
Languages
English, Spanish
Timeline
Captain Waiter
Eight Bar at Maple & Ash
09.2025 - Current
Server
The Moore Members Club
02.2024 - 10.2025
Server
Julia & Henry
01.2023 - 03.2024
Manager
Sushi Sake
01.2021 - 01.2023
Associate of Arts - Computer Information Systems
Miami Dade College
10.2018 - 06.2020