VICTORIA DIAZ
DALLAS,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking a career in providing great service and satisfaction to customers and clientele. To enhance educational and professional skills in a stable and dynamic workplace.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Majors Medical Service
Dallas, TX
11.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed new and existing customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved CPAP and BIPAP issues over phone with numerous customers daily.
- Took copayments and compiled daily financial records.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Educated patients on medicine and at-home healthcare tools.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
Transportation Dispatcher
JetEx Feight LLC
Dallas, TX
11.2007 - 11.2018
- Service, Supported Chief Operating with daily operational functions
- Copied, logged and scanned supporting documentation
- Researched and updated all required materials needed for firm and partners
- Entered details such as payments, account information and call logs into computer system
- Communicated with employees to assign projects and determine which trucks and trailers will be used with each load
- Delivered exceptional customer service to individuals who contacted company's call center for support and assistance
- Implemented technicians' notes into computer system during and after each service call
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning
- Reviewed paperwork and contracts prior to dispatching crew members to ensure accuracy and understanding of all details
- Communicated and handled incoming/outgoing calls from customers to ensure that delivery expectations were met and of emergencies, delays and changes via telephone and email
- Created delivery routes, schedules and optimized them in regards to traffic, road conditions and other factors
- Enforced on-time shipment of products to create exceptional customer experiences
- Checked that each scheduled route was appropriately covered by delivery drivers
- Informed operation department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers
- Assessed with accounting and invoicing.
Front Desk Receptionist
Texas Premier Real Estate Group
Dallas, TX
06.2006 - 08.2007
- Recommended products and services aligned with customers' needs and preferences
- Collected deposits, fees and payments
- Greeted daily visitors and customers upon arrival
- Monitored supplies inventory and placed orders
- Reported maintenance problems to appropriate personnel
- Maintained files and records with effective filing systems
- Volunteered to help with special projects, assuming variety of tasks and duties
- Made accommodations and travel arrangements for visitors
- Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries
- Received packages and mail that came to front desk and dispersed them to correct employees
- Arranged conference calls for marketing and sales teams both onsite
- Sorted mail and other important data
- Pleasantly answered calls for large multi-line switchboard and directed callers to appropriate employees
- Answered phone by second ring and greeted callers enthusiastically.
Education
High School Diploma -
W.T. White High School
2004
Skills
- Bilingual
- Fast Learner
- Microsoft/Excel
- Problem Solving
- Multitasking and Prioritization
- Data Entry and Maintenance
- Inbound and Outbound Calling
- Inter-Department Collaboration
- Upselling Products and Services
Timeline
Customer Service Representative
Majors Medical Service
11.2018 - Current
Transportation Dispatcher
JetEx Feight LLC
11.2007 - 11.2018
Front Desk Receptionist
Texas Premier Real Estate Group
06.2006 - 08.2007
High School Diploma -
W.T. White High School
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