Victoria Diaz Olivares
Lake Geneva,WI
Summary
Proven leader in customer service and problem-solving, I enhanced productivity at Home Depot by mentoring cashiers and streamlining operations. Skilled in time management and bilingual support at Crusader Community Health, I boosted patient trust and satisfaction. My detail-oriented approach and multi-tasking ability drive continuous improvement and positive outcomes. Seeking to leverage these transferrable skills while transitioning into new fields. I look forward to joining a team where my skills will grow me as a person and add value to the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
04.2023 - Current
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs and open credit cards.
- Educated employees on register use, merchandising, and customer service.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Used POS system to enter orders, process payments and issue receipts.
Spanish Information Support Personnel
Crusader Community Health
08.2022 - 02.2023
- Obtained client medical history and medication information.
- Performed medical records management, including scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Broke down and evaluated user problems through their patient hub, by utilizing personal expertise, and probing questions.
- Responded to patient inquiries and provided technical assistance over phone.
- Assisted patients, by reviewing records and conducted questions to evaluate mental or physical condition of patients in order to provide the correct department of support
- Educated patients and families about reviewed lab results.
- Proved successful working within tight time frames and a fast-paced environment.
- Strengthened communication skills through regular interactions with others in our office, various departments and 9 different locations.
- Assisted patients with anything from providers or nurse messages to helping assist patients signing up for their web portals either through the app or online.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
Education
High School Diploma -
Lake Geneva Badger High School
Lake Geneva, WI01-2021
Skills
- Customer service
- Optimistic Outlook
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Problem-solving
- Detail-Oriented Approach
Certification
Spanish Proficiency- April 25, 2022
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
Home Depot
04.2023 - Current
Spanish Information Support Personnel
Crusader Community Health
08.2022 - 02.2023
Spanish Proficiency- April 25, 2022
High School Diploma -
Lake Geneva Badger High School
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