Victoria Dietz

As a Spectrum sales representative, I specialize in helping new and existing clients by selling internet, cable, home phone, mobile, and mobile accessories. While working for Spectrum for over two years, I engage with customers to access their needs and provide tailored solutions to enhance satisfaction, develop strong relationships to drive customer retention, and increase sales. I utilize effective communication and problem-solving skills to meet and exceed targets. I've received recognition for outstanding performance and commitment to customer service multiple times, months in a row, by being the top sales leader for my store. I am knowledgeable about cash transactions and deposits, and handling transactions with customers on a day-to-day basis.

Key Points:

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Conducted market research to identify potential customers and their needs.
• Maintained accurate records of all sales and prospecting activities.

As an assistant manager at Walmart, I was involved in collaborating with the store manager, supervising and training other associates, providing excellent customer service, and maintaining a clean, organized sales floor.

Key Points:

• Conducted regular performance reviews for employees to identify areas of improvement.
• Resolved conflicts between team members in an effective manner.
• Managed customer service inquiries and complaints in a timely manner.

While working for Harbor Freight Tools, I was able to process customer transactions accurately and efficiently. I assisted customers with product inquiries and provided information on promotions, maintained a clean and organized work area, and handled cash, credit, and returns. I also focused on selling to the customers' needs with protection plans to keep their products protected and to save the customer money in the long run. Often, stocking was needed and loading heavy items for customers.

Key Points:

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection and sizing, depending on needs.
• Provided accurate information about products, prices and services.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.

Working at Wendy's was my very first job when I was 16 years old. I worked at the front register and drive-through, providing excellent customer service and cash handling. I also helped in the kitchen, preparing and cooking food.

Key Points:

• Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
• Operated cash register to process customer payments accurately and efficiently.
• Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
• Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.