Victoria DiGiovanni
Crystal Lake,IL
Summary
Experienced with managing claims processes and leading teams to ensure efficient and accurate handling. Utilizes strong analytical skills and attention to detail to identify issues and implement effective solutions. Track record of fostering teamwork and maintaining high standards in claims management.
Overview
21
21
years of professional experience
Work History
Government Claims Supervisor
Dovenmuehle Mortgage, Inc.
01.2021 - Current
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Quality check Claims for processors
- Communicate effectively and efficiently via email, and Microsoft teams
- Microsoft and Excel proficient
- Reviewing and approving timecards
- Building rapport with Clients and Attorneys, and other vendors
- Following compliance rules and regulations as well as Government Agency guidelines
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Claims Specialist
Dovenmuehle Mortgage Inc.
08.2014 - 01.2021
- Communicate effectively and efficiently via email, and phone
- Prepare legal documents for execution
- Developed strong working relationships with external partners such as Investors, Legal counsel, and Property preservation vendors to facilitate efficient claim resolution processes.
- Prepare multiple reports in excel for entire team
- Quality check work of other team members
- Provides assistance and guidance to other team members
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Customer Service Representative
Fifth Third Bank
01.2014 - 08.2014
- 6+ years of customer service, cash handling
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Responded to customer requests for products, services, and company information.
- Processed customer transactions promptly, minimizing wait times.
Store Manager
Circle K
04.2010 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
State Bank of the Lakes
10.2006 - 01.2009
- Responded to customer requests for products, services, and company information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Shift Manager
McDonalds
07.2004 - 07.2007
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school diploma -
Grayslake Central High School
Grayslake, ILSkills
- Claims processing
- Team management
- Team collaboration
- Time management
- Adaptability and flexibility
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Critical thinking
- Organizational skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Government Claims Supervisor
Dovenmuehle Mortgage, Inc.
01.2021 - Current
Claims Specialist
Dovenmuehle Mortgage Inc.
08.2014 - 01.2021
Customer Service Representative
Fifth Third Bank
01.2014 - 08.2014
Store Manager
Circle K
04.2010 - 01.2014
Customer Service Representative
State Bank of the Lakes
10.2006 - 01.2009
Shift Manager
McDonalds
07.2004 - 07.2007
High school diploma -
Grayslake Central High School
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