Victoria Dillard
Akron
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Manager
State Of Ohio
2775 Indian River Rd. Massillon, Ohio 44646
11.2015 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and confirmed compliance with safety standards and regulations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Participated in development of correctional policies and procedures.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Unit managers provide safety, security, custodial care, & surveillance of youth assigned to a juvenile residential facility; enforce & follow DYS policies & procedures, rules & regulations; monitor & operate electronic detection equipment: escort, transport, oversee & maintain security of youth to & from various destinations; maintain security & positive interaction during visits from family & all others visitors; complete necessary documentation (e.g., youth behavioral & incident reports, daily logs, Interdisciplinary Team evaluations, progress reports, activity slips for medical services); oversee youth movement on facility grounds & outside trips; observe behavior & social interaction of youth; intervene when conflicts occur & de-escalate utilizing appropriate Management of Youth Resistance (MYR) verbal strategies & skills; engage & monitor youth in recreational, social &/or leisure activities; assist in administering drug tests; maintain keen awareness of unusual behavior & crisis (e.g., disturbances, AWOL, suicide attempts) in order to prevent & take appropriate action by following proper DYS policies & procedures; Monitor, participate & instruct youth in general housekeeping duties of residential & common areas; inspect living area for cleanliness; monitor serving of meals; provide guidance regarding personnel onal hygiene habits & basic living skills. Facilitate orientation of youth newly assigned to the facility or housing unit; participate &/or assist in implementation/delivery of specific program activities (e.g. Cognitive Behavioral Therapy, chemical dependency, victim awareness, anger management, peer mediation, conflict resolution, verbal strategies, mental health, mental retardation/developmental disability & sex offender programming) or other specialty programs; leads &/or participates in group sessions; prepare & present seminars to youth; facilitate group discussion to assist youth in development of goals & objectives; assists with homework, providing classroom assistance; assist with group assignments, community service, leading leisure/recreational activities, participate in Interdisciplinary Team, AM & PM meetings, & facilitate volunteer led activities; serve as role model of pro-social interaction with the youth under DYS care & supervision; mentor youth by providing advice & encouragement on how to demonstrate pro-social behavior; (i.e., alternatives in problem solving & decision making; encouraging, guiding, constructive feedback & teach life skills). Works with other unit management staff to implement & maintain the strength-based behavior management program.
Technical Support Representative
Plus One Communications
1115 S Main St Akron, Ohio 44306
06.2013 - 10.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Criminal Justice
Ashland University
Ashland, OH12.2020
High School Diploma -
Canton South High School
Canton, OH05.2011
Skills
- Organizational Skills
- Security Protocols
- Problem Solving
- Computer Literacy
- Staff Supervision
- De-escalation Techniques
- Restraint Techniques
- Performance Evaluation
- Crisis Management
- Decision Making
- Critical Thinking
- Emergency Response
- Case Management
- Team Leadership
- Report Writing
- CPR Certification
- Technology Integration
- Mental Health Support
- Reentry Programs
- Work Planning
- Schedule Management
- Behavioral Management
- Staff Training
Certification
- [CPR] Training - 2015-Current
Timeline
Unit Manager
State Of Ohio
11.2015 - Current
Technical Support Representative
Plus One Communications
06.2013 - 10.2015
Bachelor of Science - Criminal Justice
Ashland University
High School Diploma -
Canton South High School