Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Dillard

Akron

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Unit Manager

State Of Ohio
11.2015 - Current
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Completed daily work report sheets and delegated tasks to employees.
  • Participated in development of correctional policies and procedures.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Handled inmate counts and searches for missing inmates.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Unit managers provide safety, security, custodial care, & surveillance of youth assigned to a juvenile residential facility; enforce & follow DYS policies & procedures, rules & regulations; monitor & operate electronic detection equipment: escort, transport, oversee & maintain security of youth to & from various destinations; maintain security & positive interaction during visits from family & all others visitors; complete necessary documentation (e.g., youth behavioral & incident reports, daily logs, Interdisciplinary Team evaluations, progress reports, activity slips for medical services); oversee youth movement on facility grounds & outside trips; observe behavior & social interaction of youth; intervene when conflicts occur & de-escalate utilizing appropriate Management of Youth Resistance (MYR) verbal strategies & skills; engage & monitor youth in recreational, social &/or leisure activities; assist in administering drug tests; maintain keen awareness of unusual behavior & crisis (e.g., disturbances, AWOL, suicide attempts) in order to prevent & take appropriate action by following proper DYS policies & procedures; Monitor, participate & instruct youth in general housekeeping duties of residential & common areas; inspect living area for cleanliness; monitor serving of meals; provide guidance regarding personnel onal hygiene habits & basic living skills. Facilitate orientation of youth newly assigned to the facility or housing unit; participate &/or assist in implementation/delivery of specific program activities (e.g. Cognitive Behavioral Therapy, chemical dependency, victim awareness, anger management, peer mediation, conflict resolution, verbal strategies, mental health, mental retardation/developmental disability & sex offender programming) or other specialty programs; leads &/or participates in group sessions; prepare & present seminars to youth; facilitate group discussion to assist youth in development of goals & objectives; assists with homework, providing classroom assistance; assist with group assignments, community service, leading leisure/recreational activities, participate in Interdisciplinary Team, AM & PM meetings, & facilitate volunteer led activities; serve as role model of pro-social interaction with the youth under DYS care & supervision; mentor youth by providing advice & encouragement on how to demonstrate pro-social behavior; (i.e., alternatives in problem solving & decision making; encouraging, guiding, constructive feedback & teach life skills). Works with other unit management staff to implement & maintain the strength-based behavior management program.

Technical Support Representative

Plus One Communications
06.2013 - 10.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Bachelor of Science - Criminal Justice

Ashland University
Ashland, OH
12.2020

High School Diploma -

Canton South High School
Canton, OH
05.2011

Skills

  • Organizational Skills
  • Security Protocols
  • Problem Solving
  • Computer Literacy
  • Staff Supervision
  • De-escalation Techniques
  • Restraint Techniques
  • Performance Evaluation
  • Crisis Management
  • Decision Making
  • Critical Thinking
  • Emergency Response
  • Case Management
  • Team Leadership
  • Report Writing
  • CPR Certification
  • Technology Integration
  • Mental Health Support
  • Reentry Programs
  • Work Planning
  • Schedule Management
  • Behavioral Management
  • Staff Training

Certification

  • [CPR] Training - 2015-Current

Timeline

Unit Manager

State Of Ohio
11.2015 - Current

Technical Support Representative

Plus One Communications
06.2013 - 10.2015

Bachelor of Science - Criminal Justice

Ashland University

High School Diploma -

Canton South High School

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Victoria Dillard