Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Dineen

New Albany,IN

Overview

15
15
years of professional experience

Work History

Director of HR and Administrations

Chick-fil-A
10.2018 - Current
  • Manage all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Carefully interview, select, train, and supervise staff.
  • Implement new employee onboarding processes, providing comprehensive training that promote retention and a strong understanding of company culture.
  • Identify problems, conduct troubleshooting and seek repair or maintenance support to keep restaurant equipment operational.
  • Ensure client satisfaction through prompt resolution of issues.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Director of Operations

Chick-fil-A
08.2012 - 10.2018
  • Oversaw daily operations across both front and back of house.
  • Conducted regular performance reviews.
  • Addressed customer concerns promptly and professionally.
  • Monitored inventory and ordered appropriate supplies.
  • Held team member accountable to health department regulations as well as company policies and procedures.

Customer Service Supervisor

Dick's Sporting Goods, Inc
02.2013 - 01.2014
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Front of House Manager

Chick-fil-A
06.2011 - 08.2012
  • Communicated with back-of-house management in order to ensure smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Restaurant Team Member

Chick-fil-A New Albany
03.2009 - 06.2011
  • Exercised teamwork skills while working alongside coworkers in a fast-paced environment.
  • Performed closing duties as needed, ensuring restaurant was prepared for efficient operation each day.
  • Greeted guests pleasantly and answered menu questions.
  • Operated POS system and handled cash transactions accurately and efficiently.

Education

Bachelor of Arts - Spanish Major & International Studies Minor

Indiana University Southeast
New Albany, IN
12.2025

License - Cosmetology

Empire Beauty School
Louisville, KY
03.2011

High School Diploma -

New Albany High School
New Albany, IN
05.2010

Skills

  • Verbal and written communication
  • Operations Management
  • Decision-Making
  • Process Improvements
  • Customer Service and Issues Resolution
  • Hiring and Onboarding
  • Staff Management, Training, and Development
  • Administrative Management
  • Policy Development and Enforcement
  • Rules and regulations

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Director of HR and Administrations

Chick-fil-A
10.2018 - Current

Customer Service Supervisor

Dick's Sporting Goods, Inc
02.2013 - 01.2014

Director of Operations

Chick-fil-A
08.2012 - 10.2018

Front of House Manager

Chick-fil-A
06.2011 - 08.2012

Restaurant Team Member

Chick-fil-A New Albany
03.2009 - 06.2011

Bachelor of Arts - Spanish Major & International Studies Minor

Indiana University Southeast

License - Cosmetology

Empire Beauty School

High School Diploma -

New Albany High School

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Victoria Dineen