Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Diniz

Greenbrae,CA

Summary

Office Manager with a proven track record at Peruva Auto Services, enhancing team productivity and customer satisfaction through exceptional organizational skills and customer service. Experience in QuickBooks, Service Writer, tax filing, and payroll processing, and adept at fostering professional relationships. Achieved significant improvements in financial record accuracy and operational efficiency.

Overview

6
6
years of professional experience

Work History

Office Manager

Peruva Auto Services
06.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • File state government taxes.
  • Payroll (Paychex, Quickbooks payroll, ADP)
  • Manage accounting software (Quickbooks Online)
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Recruited, interviewed and hired employees.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Service writer duties such as order parts, write estimates, communicate with customer regarding vehicle's needs.
  • Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.

Cashier

Stefanos Pizza
01.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Business Administration

Marin Community College
Kentfield
05.2025

High School Diploma -

San Marin High School
Novato, CA
06.2019

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Payroll Processing
  • Business Administration
  • Teamwork and Collaboration
  • Fluent Portuguese, English and Intermediate Spanish
  • Intuit QuickBooks
  • Multitasking
  • Problem Resolution

Timeline

Office Manager

Peruva Auto Services
06.2019 - Current

Cashier

Stefanos Pizza
01.2018 - 08.2019

Associate of Arts - Business Administration

Marin Community College

High School Diploma -

San Marin High School

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Victoria Diniz