Victoria Dorsey
Paralegal
Roseville,Ca
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Caregiver
IHHS
Roseville, CA
01.2020 - Current
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Paralegal/Debt Collector
Dorsey Law Office
Fulton, NY
06.2013 - 08.2019
- Analyzed pertinent determined the best course of action in retrieving debt
- Validated amounts are due with accuracy and speed
- Successfully managed a portfolio of 100-600 claims weekly ranging from$100 to $30,000
- Complete understanding of the pertinent collection regulation in various regions.
- Communicated daily on proper expectations of the collections process to clients.
- Corresponded with the debtor on behalf of our clients via writing and telephone.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
- Prepared legal briefs, motions and pleadings
- Drafted, signed and certified key legal documents for judicial review
Front End Supervisor
TJ Maxx
Syracuse, NY
07.2013 - 01.2014
- Conducted supervisor phone calls dealing with critical customer issues
- Coordinated with the workforce for schedule management
- Exceeded all cost, quality, and performance goals daily, quarterly, and annually
- Optimized business productivity and performance by cross-training employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained energy and enthusiasm in fast-paced environment
- Resolved problems, improved operations and provided exceptional service
- Led projects and analyzed data to identify opportunities for improvement
Personal Assistant
Liberty Tax
York, PA
11.2012 - 05.2013
- Maintained multiple office locations: determining storefronts, furnishing, and supplies.
- Provided exceptional customer service and general information to customers
- Prepared informational packets for state and federal returns
- Managed accounts billable and receivables.
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-to-day duties accurately and efficiently
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Demonstrated respect, friendliness and willingness to help wherever needed
Administrative Assistant
HR Block
Lancaster, PA
09.2004 - 05.2012
- Processed IRS claims electronically accurately in time-sensitive scenarios
- Developed and managed payroll reports
- Created spreadsheets in Excel to optimize the organization of data
- Exceeded productivity department goals consistently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Exceeded goals through effective task prioritization and great work ethic
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Received and processed stock into inventory management system
- Created plans and communicated deadlines to complete projects on time
Office Manager
Ladies Touch
York, PA
06.1992 - 12.2001
- Dispatched crews for a residential and commercial cleaning firm
- Assessed and created contract bids for clients
- Managed Interoffice Payroll and basic accounting on a consistent schedule.
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Carried out day-to-day duties accurately and efficiently
- Received and processed stock into inventory management system
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Adhered to social distancing protocols and wore mask or face shield
Education
Bachelor of Science - Criminal Justice
American River College
Sacramento, CA 01.2019 - Current
Associate of Arts - Paralegal Studies
American River College
Sacramento, CA 08.2014 - 05.2016
High School Diploma -
West York High School
York, PA 09.1989 - 06.1992
Skills
Experience in software applicationsGoogle Docs, Facebook, Instagram, Skype, Outlook, Word, Excel, PowerPoint, Publisher, QuickBooksHighly coachable, quick learner, and energeticPositive, enthusiastic, highly motivated, and detail-oriented problem solverIndependent individual with a team player mentalityPunctual, hardworking, reliable, and able to de-escalate challenging scenariosAbility to communicate with staff positively to get any problematic task completed
Call center experience
Locations expertise
Issue investigation
Scripted responses
Timeline
Caregiver
IHHS
01.2020 - Current
Bachelor of Science - Criminal Justice
American River College
01.2019 - Current
Associate of Arts - Paralegal Studies
American River College
08.2014 - 05.2016
Front End Supervisor
TJ Maxx
07.2013 - 01.2014
Paralegal/Debt Collector
Dorsey Law Office
06.2013 - 08.2019
Personal Assistant
Liberty Tax
11.2012 - 05.2013
Administrative Assistant
HR Block
09.2004 - 05.2012
Office Manager
Ladies Touch
06.1992 - 12.2001
High School Diploma -
West York High School
09.1989 - 06.1992