Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Victoria Doy

Oxon Hill,MD

Summary

Dynamic hospitality professional with a proven track record at Crystal City Marriott, excelling in customer service and problem-solving. Adept at enhancing guest experiences and managing room allocations, resulting in increased revenue. Known for strong communication skills and a positive attitude, fostering teamwork and ensuring operational excellence in fast-paced environments.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Coord-Groups

Crystal Gateway Marriott-Marriott Hotel
Arlington, VA
11.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
  • Analyzed historical data on group bookings trends to forecast future demand accurately, enabling management to make informed decisions about pricing strategies and marketing efforts targeting specific segments.
  • Monitored inventory levels of rooms available for group bookings, proactively adjusting allocations as needed to maximize revenue opportunities.
  • Facilitated pre-event planning meetings with clients to discuss specific requirements, timelines, and budgets, ensuring all parties were aligned on expectations.
  • Coordinated with event planners to ensure seamless integration of housing needs within the overall event program, resulting in a positive guest experience during their stay.
  • Managed room blocks for large events, ensuring timely allocations and meeting clients'' specific needs.
  • Collaborated with sales teams to secure group bookings, resulting in increased revenues and occupancy rates.

Assistant Manger-Ops Rooms Hotel Operations

Crystal City Marriott-Marriott Crystal City Manage
Arlington, VA
10.2020 - 11.2022
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Supervisor-Operations Housekeeping, Restaurant

Crystal City Marriott-Marriott Crystal City Manage
Arlington, VA
02.2014 - 10.2020
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Educated staff on organizational mission and goals to help employees achieve success.

Guest Experience Expert

Crystal City Marriott at Reagan National Airport-M
Arlington, VA
09.2010 - 02.2014
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for guest''s needs.
  • Monitored online reviews from past guests, identifying areas for improvement in service delivery or facility management as needed.
  • Trained new team members on company policies and procedures, fostering culture of excellence in customer service delivery.
  • Supported front desk staff during peak hours by assisting with check-ins/check-outs or handling inquiries from walk-in guests.
  • Coordinated smooth communication between departments for seamless guest services delivery.
  • Managed inventory of supplies to maintain adequate stock for daily operations, reducing costs from excess ordering or waste.
  • Assisted guests with booking reservations, providing personalized recommendations based on preferences.
  • Developed strong rapport with guests, creating positive atmosphere conducive to return visits.

Education

High School Diploma -

Anacostia High Scoolt
Washington, DC
06-2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Organization and time management

Languages

English
Full Professional

Interests

  • Crafting and DIY Projects
  • Graphic Design
  • Interior Design
  • Fashion
  • Music
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Watching Movies and TV Shows
  • Fashion and Style
  • Reading
  • DIY and Home Improvement

Timeline

Coord-Groups

Crystal Gateway Marriott-Marriott Hotel
11.2022 - Current

Assistant Manger-Ops Rooms Hotel Operations

Crystal City Marriott-Marriott Crystal City Manage
10.2020 - 11.2022

Supervisor-Operations Housekeeping, Restaurant

Crystal City Marriott-Marriott Crystal City Manage
02.2014 - 10.2020

Guest Experience Expert

Crystal City Marriott at Reagan National Airport-M
09.2010 - 02.2014

High School Diploma -

Anacostia High Scoolt

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Victoria Doy