Victoria Dracup
Exton,PA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist, CS Lab Operations
West Pharmaceutical Services Inc
05.2022 - Current
- Worked alongside the Analytical Lab Project Management and Customer Success Engagement teams to streamline Lab Operation processes. Resulting in an increase in efficiency and a decrease in turnaround time for customers.
- Created an SOP for new hires on the company's procedures for Lab orders and maintenance.
- Managed and tracked Lab orders in SharePoint since taking over the role, improving workload transparency for Management that cannot be seen in West Digital or SAP.
Sales Operations Associate
CDI, LLC
07.2021 - 04.2022
- Provided support to sales team by managing customer data in SalesForce, ensuring accurate customer records and data integrity.
- Facilitated smooth order processing and logistics coordination, resulting in timely product deliveries to customers.
Project Coordinator & Data Analyst
High Availability, Inc. (acquired By CDI, LLC)
02.2019 - 07.2021
- Streamlined project management processes by implementing new organizational tools and software.
- Developed comprehensive dashboards and reports, utilizing Excel skills, to effectively communicate
data insights and drive strategic initiatives. - Worked alongside internal departments to create and implement a new tracking system for the company. Routinely completing data validations and would alert stakeholders of any negative impacts.
- Worked with Engineers to monitor and accurately track their time, allowing a more efficient end of month closing.
Assistant Market Manager
Citadel Federal Credit Union
06.2017 - 01.2019
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Senior Financial Services Representative
Citadel Federal Credit Union
03.2015 - 06.2017
- Assisted clients in navigating complex financial products, ensuring they made informed decisions about their investments.
- Streamlined internal processes for improved efficiency in handling client accounts and transactions.
- Resolved client concerns promptly and professionally, maintaining a high level of customer satisfaction.
- Expanded client base by proactively seeking new business opportunities through networking events and referrals.
Education
Bachelor of Science - Applied Mathematics
West Chester University of Pennsylvania
05.2014
Bachelor of Arts - Web Page, Digital/Multimedia Design
Southern New Hampshire University
06.2019
Skills
- Clifton Top 5 Strengths: Futuristic, Relator, Adaptability, Developer and Responsibility
- Data Visualization and Presentations
- Data Integrity and Validation
- Strong Work Ethic and Self-Starter
- Microsoft Excel, Office Suite and Power BI
- R Programming
- Tableau Software
- Google Analytics
- High Attention to Detail
- Desire to Learn
Certification
Google Data Analytics Professional Certificate
Timeline
Specialist, CS Lab Operations
West Pharmaceutical Services Inc
05.2022 - Current
Sales Operations Associate
CDI, LLC
07.2021 - 04.2022
Project Coordinator & Data Analyst
High Availability, Inc. (acquired By CDI, LLC)
02.2019 - 07.2021
Assistant Market Manager
Citadel Federal Credit Union
06.2017 - 01.2019
Senior Financial Services Representative
Citadel Federal Credit Union
03.2015 - 06.2017
Bachelor of Science - Applied Mathematics
West Chester University of Pennsylvania
Bachelor of Arts - Web Page, Digital/Multimedia Design
Southern New Hampshire University
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