Victoria Dugree

Work History

Administrative Office Manager

Cheshire and Associates

Quinnesec, MI

07.2019 - Current

Organized the filing system and managed daily operations of the office.
Established procedures for record keeping, data entry, and information management.
Provided administrative support to staff members, including scheduling meetings and events.
Handled incoming calls, emails, and other correspondence from clients and vendors.
Conducted research to gather relevant information for projects as needed.
Ordered office supplies and equipment when necessary.
Developed efficient systems for document control processes in accordance with company policies.
Gathered information and processed payroll by verifying timesheets and preparing paychecks and filing and paying necessary taxes.
Ensured compliance with all legal requirements related to the office's functions.
Processed invoices for payment in a timely manner.
Served as a liaison between departments within the organization.
Answered customer inquiries promptly via phone or email.
Recruited new personnel as needed according to established guidelines.
Maintained accurate employee records in accordance with applicable laws.
Organized and kept detailed files and archives for operations information.
Initiated and oversaw web-based system to support accounts payable and accounts receivable.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Directed and oversaw office personnel activities.
Developed electronic file system to minimize spending on paper and toner supplies.
Authored employee handbook, technology policies and emergency recovery protocols.
Conducted staff performance evaluations to monitor progress and individual skills.
Administered and updated Quickbooks database to manage payroll, employee benefits and staff time. Payables, receivables, job costing, profit and loss statments.
Launched new company website and supported system integration.
Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
Established and maintained filing systems to support office personnel.
Reviewed invoices for accuracy to identify cost savings.
Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
Performed human resources functions by conducting new hire orientation and administering benefits.
Liaised with leadership to oversee and execute financial, budget and contractual matters.

Administrative Assistant

Bill Neuens Enterprises

Iron Mountain, MI

04.2013 - 05.2019

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Processed invoices for payment using accounting software applications.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Conducted research online utilizing search engines such as Google or Yahoo!.
Handled confidential documents in an organized fashion according to established protocol.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Maintained accurate department and customer records.
Tracked and submitted employee timesheets to prepare for payroll processing.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Customer Service Executive

Proformance Pros

Carney, MI

05.2006 - 05.2013

Provided prompt and courteous service to customers via phone, email, and chat.
Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Processed orders accurately and efficiently in accordance with company policies.
Collaborated with other departments to ensure customer satisfaction.
Developed strong relationships with customers by providing knowledgeable advice on products and services.
Ensured that all customer queries were handled quickly and professionally.
Prepared detailed reports of daily activities for management review.
Responded promptly to emails sent by customers seeking assistance.
Communicated effectively with team members to ensure timely response times for customers.
Liaised between the company and its partners in order to provide better service.
Actively sought out ways to improve operational efficiency within the team environment.
Stayed abreast of changes in products and services offered so as to answer questions accurately.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Explained benefits and advantages of different product and service offerings to customers.
Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.

Executive Secretary

Ray Construction Co, Inc

Grass Lake, MI

05.1998 - 01.2013

Greeted and directed visitors, answered phone calls, and provided general administrative support.
Maintained filing system for all documents related to executive activities.
Met with customers on jobsites and gave stimates
Handled all customer relations from beginning to end of projects.
Billed and collected payments
Met with customer throughout building process and worked closely with contractor/customer relations

Lead Bartender

Alias Bar and Grill

Hermansville, MI

02.2000 - 10.2008

Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Verified the age of customers purchasing alcoholic beverages.
Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Resolved customer complaints promptly and professionally while adhering to company guidelines.
Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Talked easily with patrons to build rapport and earn repeat business.
Checked customer IDs per day to verify legal age of customers.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Completed regular bar inventories and daily requisition sheets.
Collected and organized daily till totals and tips.
Balanced daily registers and generated sales reports for management.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Upsold customers from shelf to premium brands to help boost sales.
Greeted guests with friendliness and professionalism.
Worked in close collaboration with team members to ensure customers received high-quality service.
Remained calm and poised during busy periods, promoting great customer service to guests.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Made friendly conversation with customers to provide enjoyable bar experience.

Summary

Overview

Work History

Administrative Office Manager

Administrative Assistant

Customer Service Executive

Executive Secretary

Lead Bartender

Education

Some College (No Degree) -

Skills

Timeline

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