Victoria Dunlap
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of people and personalities in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Circuit & Superior Assistant Supervisor
Vanderburgh County Clerk's Office
09.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall expectations and provided team leadership.
- Submitted documentation and reports to upper management.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accepted and processed all new felony arrests within Vanderburgh County.
- Accepted and processed all new warrants issued by Judges within Vanderburgh County.
- Issued and served all civil writ of attachments within Vanderburgh County.
- Oversaw court personnel to ensure correct and updated information was properly communicated to the Vanderburgh County Jail and D.O.C. facilities for all inmates.
- Assisted and oversaw all Appellate Court processes.
- Assisted and complied with all Jury Duty pools, services, and questions in Vanderburgh County.
- Processed all Juvenile and Family Court filings through Vanderburgh County's electronic filing system.
- Assisted with Vanderburgh County's Civil Court electronic filing system.
- Sat in on disciplinary meetings and offered insight, resolutions, and oversaw standards moving forward.
Catering Coordinator
McAllister's Deli
01.2017 - 07.2017
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Cosmetologist
Posh International Hair Studio
02.2016 - 01.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Applied makeup to clients for special occasions to meet requirements.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Used social media platforms to promote salon and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Cosmetologist
Salon W.O.W.
08.2015 - 01.2016
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Applied makeup to clients for special occasions to meet requirements.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Education
No Degree - Cosmetology
The Salon Professional Academy - Evansville
Evansville, IN08.2015
High School Diploma -
North Posey High School
Poseyville, IN05.2013
Skills
- Personnel Management
- Training and Mentoring
- Employee Motivation and Discipline
- Process Improvements
- Employee Relations
- Task Delegation
- Employee Performance Management
- Records Management
- Issue Resolution
- Staff Management
- Goal-Oriented
- Business Administration
Timeline
Circuit & Superior Assistant Supervisor
Vanderburgh County Clerk's Office
09.2017 - Current
Catering Coordinator
McAllister's Deli
01.2017 - 07.2017
Cosmetologist
Posh International Hair Studio
02.2016 - 01.2017
Cosmetologist
Salon W.O.W.
08.2015 - 01.2016
No Degree - Cosmetology
The Salon Professional Academy - Evansville
High School Diploma -
North Posey High School
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