Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Dunn

Wetumpka,AL

Summary

Experienced Senior Operations Manager with over five years of leadership in the nonprofit sector, specializing in team development, operational efficiency, and strategic execution. Proven ability to recruit and mentor high-performing teams, implement standard operating procedures, manage facilities and events, and build productive relationships with vendors and partners. Passionate about creating strong, mission-aligned systems and fostering collaborative environments that drive organizational success. Seeking to bring these strengths to a values-driven organization where I can continue to lead impactful operational initiatives.

Overview

17
17
years of professional experience

Work History

Senior Operations Manager

Equal Justice Initiative
Montgomery, Alabama
09.2019 - Current
  • Recruit, interview, and onboard new team members, ensuring alignment with organizational culture and goals
  • Develop, assess, and support staff growth through performance evaluations and coaching
  • Create and implement standard operating procedures to ensure consistency and efficiency across departments
  • Coordinate and manage internal and external events, including logistics, staffing, and vendor engagement
  • Oversee supply and inventory management to maintain seamless operations
  • Manage facility bookings and scheduling to support programmatic and operational needs
  • Cultivate and maintain relationships with vendors and external partners to support organizational initiatives
  • Lead team-building initiatives that foster collaboration, morale, and a positive work environment
  • Ensure compliance with operational protocols and continuous improvement of processes

Retail Store Manager

Spark Wireless T-Mobile Premium Retailer
Montgomery, US
07.2017 - 09.2019
  • Establish and exceed organizational performance and individual performance goals.
  • Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
  • Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
  • Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.
  • Ability to motivate, encourages, coach, develop, lead and train a winning sales team.
  • Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service-related issues inquiries.
  • Ensure that sales associates are up to speed on training for new products and offerings and know the sales techniques necessary to sell them.
  • Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.

Travel Agent

AAA Alabama
Montgomery, US
03.2016 - 03.2017
  • Plan and sell transportation, accommodations, insurance and other travel services.
  • Work with customers to determine their needs, and advise them of appropriate destinations, modes of transportation, travel dates, cost and accommodations.
  • Conducted research on new destinations and attractions which may be attractive to potential travelers.
  • Processed payments from clients via cash or credit cards.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.

Assistant Store Manager

TMobile
01.2012 - 12.2015
  • Full responsibility of retail store in the absence of the Store Manager, including sales, operations and people processes.
  • Partnership with the Retail Store Manager to help recruit top talent, and coach and develop existing team members to build a high performing team.
  • Sales floor coach during business hours to partner with sales team to sharpen their skills and learn to deal with challenging situations.
  • Active participation in the planning and execution of store meetings to prepare for launches and keep team members current on company changes.
  • Work with Store Manager to execute on the local store marketing initiatives to solicit new business.
  • Manage back end processes and execution of customer facing initiatives to ensure store is in T-Mobile and internal company audit compliance at all times.
  • Ensure the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising planogram resets.
  • Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
  • Coaching and inspiring team to attain monthly sales goal.
  • Responsibility over daily and monthly inventory and cash management, as well as managing other key operational metrics.

Office Manager

Alabama Title Loans, Inc
01.2011 - 12.2012
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained filing system for records, correspondence and other documents.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Assistant Manager

Marshalls
01.2009 - 12.2012
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Education

Associate of Applied Science - Practical Nursing

Trenholm State Community College
Montgomery, AL
05-1997

Bachelor of Science - Business Management

Auburn University of Montgomery
Montgomery, AL

Skills

  • Standard operating procedures
  • Performance evaluations
  • Supply chain management
  • Vendor relationships
  • Event coordination
  • Project management

References

References available upon request.

Timeline

Senior Operations Manager

Equal Justice Initiative
09.2019 - Current

Retail Store Manager

Spark Wireless T-Mobile Premium Retailer
07.2017 - 09.2019

Travel Agent

AAA Alabama
03.2016 - 03.2017

Assistant Store Manager

TMobile
01.2012 - 12.2015

Office Manager

Alabama Title Loans, Inc
01.2011 - 12.2012

Assistant Manager

Marshalls
01.2009 - 12.2012

Associate of Applied Science - Practical Nursing

Trenholm State Community College

Bachelor of Science - Business Management

Auburn University of Montgomery

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