Victoria Duvall
Auburndale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Real Estate Sales Associate
Wendy Morris Realty
Winter Garden, FL
02.2021 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
Interim Administrator/Executive Director
MedBest
Tampa, FL
01.2022 - 06.2023
- Oversaw facility management, maintaining a safe and efficient work environment for all staff members.
- Enhanced operational efficiency by streamlining administrative processes and implementing new procedures.
- Ensured compliance with industry regulations, proactively addressing potential risks or discrepancies within the organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Executive Director/Administrator
Life Care Services LLC
Des Moines, IA
04.2002 - 06.2020
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Physical Therapist Assistant
Broward Children's Center
Pompano Beach, FL
01.1999 - 12.1999
- Helped pediatric patients reach developmental milestones through age-appropriate play-based interventions promoting gross motor skill development.
- Educated families and caregivers on treatment program's for improved at-home support.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
Education
MBA - Health Care
Lynn University
Boca RatonBachelor of Science - Health Sciences-Physical Therapy
Florida Atlantic University
Boca Raton, FLSkills
- Interpersonal Communication
- Senior housing and health care
- Pediatric Therapy
- Patient and Family Education
- Patient Relations
- Empathy and Compassion
- Problem Solving
- Critical Thinking
- Healthcare Administration
- Resident Care
Timeline
Interim Administrator/Executive Director
MedBest
01.2022 - 06.2023
Real Estate Sales Associate
Wendy Morris Realty
02.2021 - Current
Executive Director/Administrator
Life Care Services LLC
04.2002 - 06.2020
Physical Therapist Assistant
Broward Children's Center
01.1999 - 12.1999
MBA - Health Care
Lynn University
Bachelor of Science - Health Sciences-Physical Therapy
Florida Atlantic University