Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Victoria Edwards

North Richland Hills

Summary

Dedicated professional with extensive experience as a Registered Behavior Technician, Customer Service Assistant, and Food Industry Worker. Proven ability to implement effective behavioral plans and interventions for clients facing diverse challenges, demonstrating a strong understanding of treatment strategies and modification techniques. Exceptional communication and interpersonal skills developed through outstanding service in customer-facing roles, complemented by a solid foundation in teamwork, time management, and attention to detail gained in fast-paced food industry environments. Committed to fostering the growth of new Registered Behavior Technicians by sharing expertise and promoting the development of functional skills and independence in clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician Trainer

BlueSprig
12.2023 - Current
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Treated clients and families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Assessed patient progress and reported changes to licensed behavioral analyst.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Supported client using principles of applied behavior analysis.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Implemented successful onboarding program.
  • Provided coaching and mentoring to employees.
  • Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
  • Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
  • Conducted new hire training sessions focused on teaching behavior management strategies.

Registered Behavior Technician

Trumpet Behavioral Health
07.2023 - 12.2023
  • Observed, monitored and recorded interfering behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Used Central Reach to document patient information, progress notes, and treatment plans.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Assessed patient progress and reported changes to licensed behavioral analyst
  • Worked as part of collaborative team to address changing needs of children and families.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

Front End Team Member

Walmart
09.2018 - 07.2023
  • Accepted payments, returned change and issued receipts.
  • Kept front end areas clean and organized for professional appeal to customers.
  • Managed customer concerns and responded to questions concerning merchandise and or department.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging them according to size or color.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Sales Associate

Charlotte Russe
06.2018 - 09.2018
    • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
    • Provided positive first impressions to welcome existing, new and potential customers.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Answered customer questions regarding sizing, accessories and proper care for merchandise.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Increased sales by offering advice on purchases and promoting additional products.
    • Processed product returns and assisted customers with other selections.
    • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Crew Member

Raising Cane's Restaurants
10.2017 - 05.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter and drive-thru.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Education

Master of Science - Social Work

The University of Texas At Arlington
Arlington, TX
12-2027

Bachelor of Science - Psychology

The University of Texas At Arlington
Arlington, TX
12-2023

Minor - Clinical And Counseling Psychology

The University of Texas At Arlington
Arlington, TX
12-2023

Minor - Biology

The University of Texas At Arlington
Arlington, TX
12-2023

Skills

  • Client engagement
  • Group instruction
  • Treatment implementation
  • Applied behavior analysis
  • Attention to detail
  • Professionalism
  • Rapport building
  • Interdisciplinary collaboration
  • Lead activities
  • Employee training
  • Analytical thinking
  • Behavioral support

Certification

  • RBT - Registered Behavior Technician
  • First Aid/CPR Certified

Volunteer

  • Volunteered at Harmony Cares Hospice, providing companionship and assistance to patients, as well as supporting the volunteer coordinator and their coworkers.
  • Volunteered at Mission Arlington, was responsible for sorting donations and delivering food to individuals and families in need. Experience strengthened commitment to making a meaningful impact in the community by ensuring that essential resources reach those who need them most.
  • Volunteered at a Breast Cancer Awareness fair, contributing to the setup of booths and the preparation of materials aimed at fostering education and awareness about breast cancer.
  • Volunteered at Fresh Check Day at the University of Texas at Arlington. Helped promote mental health awareness alongside UTA's Counseling and Psychological Services (CAPS) and the Jordan Porco Foundation by setting up interactive booths, engaging with students, and distributing food and prizes.

Timeline

Registered Behavior Technician Trainer

BlueSprig
12.2023 - Current

Registered Behavior Technician

Trumpet Behavioral Health
07.2023 - 12.2023

Front End Team Member

Walmart
09.2018 - 07.2023

Sales Associate

Charlotte Russe
06.2018 - 09.2018

Crew Member

Raising Cane's Restaurants
10.2017 - 05.2018

Master of Science - Social Work

The University of Texas At Arlington

Bachelor of Science - Psychology

The University of Texas At Arlington

Minor - Clinical And Counseling Psychology

The University of Texas At Arlington

Minor - Biology

The University of Texas At Arlington

Similar Profiles

CREATE PROFILE