Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Elgerzah

Boise,ID

Summary

Highly organized and dedicated to professional practices and policies with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and organization with strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

34
34
years of professional experience

Work History

Community Support Worker

Consumer Direct Care Services
12.2019 - Current
  • Provided Emotional, Learning and Personal support services to Adult Clients with Developmental Disabilities and assisted in developing and implementing long-term plans and goals.
  • Advocated for clients for comprehensive service delivery and linkage to Medical Providers, Vocational Rehabilitation services, Behavioral Intervention and opportunities with community agencies.
  • Worked in conjunction with a Community Support Broker to create goals and adhere to a set Budget for the Support and Spending Plan for the Self Direct Program for Children and Adults with Developmental disabilities.
  • Other duties included non paid hours being a Rep. Payee for clients Social Security bank accounts, applying for benefits and communicating with the SSA and Medicaid. Distributing funds as needed in behalf of Clients. Yearly required evaluations and documentation for Clients needs. Administrator for client accounts through Consumer Direct Support and Spending Plans. Approved payroll hours for Community Support Workers.
  • Assisted clients with hiring new Community Support Workers and Behavioral Interventionists.

DRAM Engineering Lab Technician

Silicon Mountain/Spectek/Micron Technology
01.2012 - 02.2019
  • Built PC Gaming Computers and performed routine maintenance and replaced worn parts in a Gaming PC lab.
  • Built all components on memory board RAM operating all machinery
  • Completed projects by effectively applying engineering, technical, and maintenance procedures.
  • Treated classified data with utmost discretion, following company protocols.
  • Tested newly engineered memory on PC Gaming computers and recorded accurate results to be reported to Micron Engineers.
  • Multitasking different procedures in the module lab and the Build Room.

Apartment Manager

MJE Management Inc.
06.1993 - 08.1994
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Prepared and processed lease and rental applications.
  • Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
  • Operated efficiently while multitasking in a fast paced office environment.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Instructor

Idaho Elite Gymnastics Academy
09.1990 - 05.1991
  • Gymnastics Instructor for a small group of Rural Students located in a well equipped gymnastics Barn in Rexburg, ID
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructor coworkers at main facility in Idaho Falls.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.

Instructor

Gold Medal Gymnastics Inc
06.1989 - 06.1990
  • Instructor for a large Children's Gymnastics School teaching gymnastics skills and techniques.
  • Assisted with training of the Elite Girls Team.
  • Tracked student progress, frequently checking in with struggling students and designing new skill techniques
  • Observed and adopted new techniques from coworker skilled instructors
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.

Education

Associate of Arts - General Education/Business

Boise State University
Boise, ID
12.1997

Associate of Arts - General Education

BYU Idaho
Rexburg, ID
05.1993

Skills

  • Accurate detailed skills in documentation, filing, organization
  • Calm and professional customer communication skills
  • Excellent interpersonal , verbal and written communication skills
  • Patience, compassion, excellent use of age appropriate communication with all ages of children
  • 28 years experience working with Special Needs Children and 4 years of Special Needs Adults
  • Administration and Management of Accounts
  • Clerical, Computer skills, computer troubleshooting Support, productive and completes tasks in a timely manner
  • Great work ethic ,self starter, experience working independently with little to no supervision, excellent Team Player
  • Ability to follow policies of maintaining confidential information
  • Great Money Management skills
  • Ability and experience understanding and communicating with people of different cultures and languages
  • Ability to effectively function under pressure and meet deadlines including multitasking
  • Long time Parent of Students and students with Special Needs attending Rolling Hills Public Charter School since 2008 Current PFA and past PTO Treasurer and school Volunteer

Timeline

Community Support Worker

Consumer Direct Care Services
12.2019 - Current

DRAM Engineering Lab Technician

Silicon Mountain/Spectek/Micron Technology
01.2012 - 02.2019

Apartment Manager

MJE Management Inc.
06.1993 - 08.1994

Instructor

Idaho Elite Gymnastics Academy
09.1990 - 05.1991

Instructor

Gold Medal Gymnastics Inc
06.1989 - 06.1990

Associate of Arts - General Education/Business

Boise State University

Associate of Arts - General Education

BYU Idaho

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Victoria Elgerzah