Summary
Work History
Education
Skills
Accomplishments
WORK HISTORY
Timeline
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VICTORIA ELLIOTT

Norristown,PA

Summary

Dynamic clinical research professional with extensive experience in diverse studies and the retail sector. Demonstrates a strong commitment to fostering team success through a diligent work ethic, exceptional attention to detail, and superior organizational abilities. Expertise in data entry, analysis, and effective communication complements a passion for continuous learning and professional development. Eager to leverage skills and knowledge to support health-focused nonprofit initiatives and drive impactful outcomes.

Work History

Customer Service

  • Connecting with customers and listen to their needs to create personalized customer experiences.
  • Sharing product knowledge and recommendations to help style the customer.
  • Using brand behaviors and personalized service to drive brand loyalty.
  • Building productive relationships by sharing ideas and being helpful to others.

Document Filing and Administration

  • Recording complete and accurate demographic and insurance information
  • Entering orders and confirming medical necessity for outpatient visits, if appropriate
  • Processing online orders and handled packaging and shipment preparations efficiently.
  • Managing online orders, ensuring accurate order fulfillment and prompt shipping.
  • Transcribing detailed meeting minutes to document key decisions and action items.
  • Facilitating the shipping and logistics of clinical supplies to study sites, ensuring timely delivery.

Organization and Leadership

  • Ensuring proper referral and authorizations are on file as needed
  • Managing and maintained clinical study documentation within databases, ensuring accuracy and completeness
  • Tracking patient enrollment progress, ensuring timely and accurate updates.
  • Coordinating and oversaw team member training sessions to ensure protocol adherence.
  • Using RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability

Education

Bachelor of Science - Health Sciences

Drexel University
Philadelphia, PA
06.2016

Skills

  • Interdepartmental teamwork
  • Prioritization and task management
  • Adaptability to varied environments
  • Effective communication
  • Experienced with Microsoft Office applications

Accomplishments

Inspire Award Recipient – 2023 & 2024


  • 2023: Recognized for agility in managing a last-minute project, entering protocol deviations into the Siebel database, contributing to the on-time achievement of the final database lock for a clinical study.
  • 2024: Awarded for eliminating a backlog of documents and increasing TMF metrics from amber to green within three months of joining the study.

WORK HISTORY

Patient Access Representative, 08/2025 – present

Einstein Medical Center Montgomery, Norristown, PA


Sales Lead, 02/2025 – 07/2025

LOFT, Willow Grove, PA


Clinical Trial Assistant, 09/2021 – 05/2024

ICON, Blue Bell, PA


Order Fulfillment Associate, 11/2020 – 03/2022

Amazon, Plymouth Meeting, PA

Timeline

Document Filing and Administration

Organization and Leadership

Customer Service

Bachelor of Science - Health Sciences

Drexel University

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