Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Elwin

Parma,Ohio

Summary

Dynamic and results-driven professional with extensive experience at American Greetings, excelling in customer service and project management. Proven ability to streamline shipping processes, enhance inventory management, and maintain strong communication across teams. Skilled in Microsoft Office Suite and adept at problem-solving, ensuring timely and accurate service delivery.

Overview

14
14
years of professional experience

Work History

BUILDING SERVICES ASSISTANT

PREFORMED LINE PRODUCTS CO
10.2024 - Current

Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Addressed customer inquiries regarding shipment status promptly and professionally.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Sorted and delivered materials to different work areas and staff.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Sought ways to improve processes and services provided.
  • Operated postage meters, mail sealers and labeling machines.

CASHIER AND MAIL PROCESSOR

AMERICAN GREETINGS
05.2022 - 10.2024
  • Performed electronic deposit processing functions and reconciled out-of-balance conditions for incoming A/R and G/A checks
  • Handled cash and balanced cash drawer for petty cash window
  • Initiated cost-saving measures by consolidating shipments whenever possible, thus reducing shipping costs
  • Maintained accurate records of shipment details, tracking information, and delivery confirmations for future reference.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

FORMS CLERK

AMERICAN GREETINGS
10.2011 - 05.2022
  • Sorted and delivered materials to different work areas and staff
  • Maintain inventory in printer/supply rooms and order supplies when necessary
  • Control archived information moving back and forth between offices and warehouse
  • Requisition and store shipping supplies to maintain inventory stock
  • Maintained confidentiality of sensitive information by adhering to strict privacy guidelines and regulations
  • Managed new digitized inventory program enabling streamlined tracking and monitoring of archived items
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations

Education

No Degree - BOOKKEEPING

NACPB
ONLINE
04-2026

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Microsoft Office Suite
  • Professional telephone demeanor
  • Warehouse operations
  • Project management
  • Problem solving
  • Organizational Skills
  • Communication
  • Time management
  • Reliability and punctuality

Timeline

BUILDING SERVICES ASSISTANT

PREFORMED LINE PRODUCTS CO
10.2024 - Current

CASHIER AND MAIL PROCESSOR

AMERICAN GREETINGS
05.2022 - 10.2024

FORMS CLERK

AMERICAN GREETINGS
10.2011 - 05.2022

No Degree - BOOKKEEPING

NACPB
Victoria Elwin