Victoria Eriksson
Dog Boarder
Cedar Grove,NJ
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
9
9
years of professional experience
Work History
Dog Boarder
Rover
06.2023 - Current
- Handled challenging behaviors calmly and effectively using positive and caring reinforcement techniques.
- Reduced stress levels for dogs by implementing structured daily routines and activities during their stay.
- Monitored playtime sessions among dogs to maintain safety while encouraging socialization opportunities.
- Ensured timely feeding schedules, providing appropriate portions based on each dog's nutritional needs.
- Supported special needs dogs by administering medications, following dietary restrictions, and providing extra attention as needed.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Hostess
Longhorn Steakhouse
06.2024 - 01.2025
- Answered customer questions about hours, seating, and menu information.
- Seated guests based on preferences and seating availability.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Provided patrons with estimated waiting times during peak service hours.
Server
De Novo European Pub
10.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and organization.
Dog Daycare Attendant
Petco
05.2022 - 12.2022
- Gave animals proper attention to promote a safe and secure environment in owner's absence.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Maintained the cleanliness of the facility by regularly sanitizing dog spaces and equipment to adhere to health standards.
- Monitored animals for behavioral problems and signs of health issues.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Streamlined check-in and check-out process, making it more efficient for both staff and pet owners.
Lifeguard
American Pool Management
03.2021 - 12.2022
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Upheld hygiene standards in pool and surrounding area.
- Monitored pools and surrounding areas for adherence to safety protocols.
Bookstore Sales Associate
Follett Higher Education Group
03.2020 - 02.2021
- Streamlined merchandise organization by categorizing books accurately according to genre and author, making it easier for customers to locate desired items.
- Collaborated with team members to maintain a clean, organized store environment conducive to an enjoyable shopping experience.
- Provided knowledgeable assistance with e-readers and other digital products, helping customers make informed purchasing decisions.
- Processed special orders for customers seeking hard-to-find titles or editions, resulting in increased overall sales.
- Improved efficiency by restocking shelves quickly during peak business hours when supplies ran low.
Lifeguard Supervisor
24 Hour Fitness
01.2019 - 03.2020
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Ensured adherence to health codes by monitoring water chemistry levels consistently throughout each shift.
- Played an integral role in organizing special events at the aquatic facility while maintaining high safety standards for participants.
- Enhanced team communication and efficiency, introducing new digital communication platform for shift handovers and updates.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
Lifeguard
Verona Community Pool
05.2016 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Verona High School
Verona, New Jersey06-2019
Skills
- Animal welfare
- Cleanliness and hygiene
- Patience and calmness
- Cash handling
- Effective customer upselling
- Team player
- Warm and friendly
- Task prioritization
- Sales expertise
- Customer engagement
- Goal tracking
- Greeting guests
Languages
English
Native or Bilingual
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Hostess
Longhorn Steakhouse
06.2024 - 01.2025
Dog Boarder
Rover
06.2023 - Current
Server
De Novo European Pub
10.2022 - 05.2023
Dog Daycare Attendant
Petco
05.2022 - 12.2022
Lifeguard
American Pool Management
03.2021 - 12.2022
Bookstore Sales Associate
Follett Higher Education Group
03.2020 - 02.2021
Lifeguard Supervisor
24 Hour Fitness
01.2019 - 03.2020
Lifeguard
Verona Community Pool
05.2016 - 08.2019
High School Diploma -
Verona High School
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