Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria E Rueda Sanchez

Summary

Dynamic bilingual professional with a proven track record, adept in written translation and fostering effective communication. Excelled in translating complex legal and financial documents, achieving over 90% in customer satisfaction. Demonstrates cultural awareness and a strong ability to collaborate with teams, ensuring high-quality outcomes and efficient project turnarounds.

Overview

15
15
years of professional experience

Work History

Contractor Translator and Interpreter

Foerster, Isaac & Yerkes, P.A.,
06.2023 - Current
  • Translation of legal documentation for attorneys and the court.
  • Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.

Bilingual Client Care Specialist

JPMorgan Chase
08.2021 - Current
  • Responsible for translating Documents in both English and Spanish from underwriters to clients.
  • Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
  • Exceeded monthly customer survey results of 90% and production goals of 95%
    Funded an average of 45 purchase loans per month.
    Awarded 100 % quality in compliance of regulatory agencies and internal policies.
    Outperformed company average in achieving loan-processing turn-around time of 12 days or less (compared to typical 15 to 20 days).
  • Consistently ensured all files were translated prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
    Successfully built interpersonal relationships and clear communication between loan originator, borrower, lender, and underwriter.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.

Lead Teller

Wells Fargo & Company
06.2016 - 06.2021
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Assisting bankers as an interpreter for Spanish speaker customers

Underwriter II

Step Up For Students
02.2010 - 06.2016
  • Perform 2nd/3rd level application review with authorization to approve or deny scholarships awards.
  • Utilized available search tools/databases, per established guidelines, to update application disposition.
  • Review Appeals and recommend determination.
  • Special Projects as assigned by Management as translations and interpretations of Marketing Material.
  • Provide High Level Customer Service to parents in English and Spanish.
  • Responsible for the UAT testing in Spanish.
  • Participation on Marketing events for the Spanish community

Education

Coursework - English And Accounting

Queensborough Community College
Oakland Gardens, NY

High School Diploma -

Intenalco
Colombia
06-2000

Skills

  • Written translation
  • Fluent bilingualism
  • Effective communication techniques
  • Cultural awareness
  • Strong vocabulary skills
  • Team collaboration aptitude

Languages

Spanish
Native or Bilingual

Timeline

Contractor Translator and Interpreter

Foerster, Isaac & Yerkes, P.A.,
06.2023 - Current

Bilingual Client Care Specialist

JPMorgan Chase
08.2021 - Current

Lead Teller

Wells Fargo & Company
06.2016 - 06.2021

Underwriter II

Step Up For Students
02.2010 - 06.2016

Coursework - English And Accounting

Queensborough Community College

High School Diploma -

Intenalco

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Victoria E Rueda Sanchez