Victoria Escalante
Los Fresnos,Tx
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunicator
Los Fresnos Police Department
Los Fresnos, TX
04.2024 - Current
- Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages, and paging staff members.
- Answer 9-1-1 calls and obtain critical information needed to dispatch accurate emergency personnel needed.
- Entered warrants into state databases as needed for law enforcement purposes.
- Operate NCIC/ TCIC database, enter stolen vehicles, missing persons, wanted persons, emergency protection orders.
- Advised personnel about accidents, weather conditions or other hazards.
- Documented services performed, operations information, and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
- Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
- Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
- Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
- Dispatched police officers, fire personnel, and emergency medical service personnel to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
- Attended regular training sessions on topics such as communication protocols, safety procedures.
- Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
- Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Parking Assistance
UTRGV
Brownsville, TX
01.2024 - 04.2024
- Greeted students in a warm, friendly manner and assisted them with any questions or concerns they had.
- Sold parking permits for the year/semester.
- Notified students of transportation services available.
- Handled credit card, cash, and student account transactions when needing to pay a citation.
- Organized information in Excel.
Operation’s Assistant / Lead / Store Manager
Stephanie’s Cheesecakes
11.2021 - 03.2024
- Throughout the two years of working there I have had different responsibilities due to the fact of me continuously putting my best foot forward, and always wanting what’s best for this business
- With the tremendous amount of drive I have; I was able to move further up the chain to becoming a leader for those who are just now coming in
- During this time frame my daily duties and responsibilities have evolved and became more demanding the following are
- Customer Service
- Cashier
- Baking
- Decorating
- Preparation for the day/next day
- Training
- Coaching
- Inventory
- Delivering
- Assigning tasks for other employees
- Daily cleaning
Cashier
Cavender’s
04.2021 - 09.2021
- Working daily to meet customer satisfaction needs, handling money, providing customer service, reorganizing merchandise, and always keeping my area as well as the store clean
- Quickly learned the information that was handed to me and learned throughout the day-to-day basis
Education
Associates of Arts - Criminal Justice
TEXAS SOUTHMOST COLLEGE
05-2023
High school -
Los Fresnos high school
Los Fresnos, Tx01.2021
Skills
- Adaptability
- Attention to Detail
- Conflict Management
- Critical Thinking
- Decision Making
- Leadership
- Integrity
- Problem Solving
- Professionalism
- Initiative
- Teamwork
- Communication
- Organization
- Coachable
- Committed
- Positive Customer Service Skills
Certification
Texas Educator Certificate, Educational Aide I, 08/2021, 05/2023
Timeline
Telecommunicator
Los Fresnos Police Department
04.2024 - Current
Parking Assistance
UTRGV
01.2024 - 04.2024
Operation’s Assistant / Lead / Store Manager
Stephanie’s Cheesecakes
11.2021 - 03.2024
Cashier
Cavender’s
04.2021 - 09.2021
Texas Educator Certificate, Educational Aide I, 08/2021, 05/2023
Associates of Arts - Criminal Justice
TEXAS SOUTHMOST COLLEGE
High school -
Los Fresnos high school
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