Victoria Esparza
Dundee,FL
Summary
Dedicated waitress and hostess with strong expertise in food safety and active listening. Proven track record of enhancing customer satisfaction through attentive service and effective problem-solving skills. Consistently recognized for maintaining high standards of service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Waitress
Tortilleria La Mexicana #5
Haines City, Florida
10.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Took orders accurately and communicated them to kitchen staff efficiently.
- Resolved customer inquiries and issues promptly, resulting in improved customer satisfaction.
- Cultivated positive relationships with regular customers through engaging conversation, fostering loyalty.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
High School Diploma -
Ridge Community High School
Davenport, FL05-2023
Skills
- Order taking
- POS operations
- Food safety
- Sanitation practices
- Cleanliness
- Allergy awareness
- Customer service
- Greeting guests
- Active listening
- Conflict resolution
- Payment handling
- Supply restocking
- Hospitality management
- Bilingual communication
- Seating arrangements
Languages
Spanish
Professional
English
Professional
Timeline
Waitress
Tortilleria La Mexicana #5
10.2023 - Current
High School Diploma -
Ridge Community High School