Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Espinosa

Austin,TX

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Aspiring to advance into a department manager role, I am committed to contributing to the growth and success of a forward-thinking organization in the Austin area.

Overview

8
8
years of professional experience

Work History

Sales Manager

Ulta Beauty Inc.
11.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Collaborated with vendors and brand representatives for events to reach sales.
  • Held team accountable for credit and loyalty performance at registers.

Estore Manager

HEB Grocery Company
05.2019 - 10.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Collaborating with other departments to facilitate a smoothprocess flow in and out of stores, meeting customer orderdeadlines
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Team Leader

Chick Fil A
09.2016 - 04.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
05.2017

Skills

  • Ensure to deliver A guest experience and connect with them easily
  • Effectively lead and motivate a team to achieve operational goals
  • Ability to identify challenges and implement effective solutions in a timely manner
  • Experience recruiting, training, and supervising team members, conducting performance evaluations, and providing feedback
  • Skill in resolving conflicts within the team and addressing customer issues diplomatically
  • Comfortable using technology, including point-of-sale systems and other relevant tools

Timeline

Sales Manager

Ulta Beauty Inc.
11.2023 - Current

Estore Manager

HEB Grocery Company
05.2019 - 10.2023

Team Leader

Chick Fil A
09.2016 - 04.2019

High School Diploma -

Copperas Cove High School

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Victoria Espinosa