Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Estrada

Miami

Summary

Dynamic professional with extensive experience at Walt Disney World Resort, excelling in customer service and event coordination. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in team building and organized logistics, fostering a collaborative environment that promotes community engagement and operational excellence.

Overview

4
4
years of professional experience

Work History

Retail Worker

Walt Disney World Resort
01.2025 - 05.2025
  • Delivered exceptional guest service in the world’s largest Disney retail store, creating magical moments and enhancing the shopping experience.
  • Assisted guests with product selection, provided knowledgeable recommendations, and ensured seamless transactions at registers.
  • Maintained store presentation and inventory organization, ensuring a visually appealing and immersive shopping environment.
  • Adapted to a fast-paced, high-volume retail setting while demonstrating strong teamwork and problem-solving skills.
  • Processed merchandise shipments, restocked displays, and executed promotional setups to support store operations.
  • Engaged with guests by sharing Disney storytelling and brand knowledge, fostering memorable interactions and strong guest connections.

House Manager

Doral Academy Prep
08.2022 - 05.2023
  • Led front-of-house operations, ensuring an exceptional guest experience through seamless event coordination and superior customer service.
    Recruited, trained, and supervised a team of ushers and box office staff, fostering a collaborative and service-focused environment.
  • Managed high-traffic events, overseeing crowd control, seating arrangements, and conflict resolution with professionalism and efficiency.
  • Delivered pre-show briefings and delegated tasks to optimize team performance and guest satisfaction.
    Provided quick problem-solving and conflict resolution to enhance the guest experience while maintaining operational excellence.
  • Coordinated with production and management teams to ensure smooth event execution and adherence to safety protocols.
  • Developed strong leadership, communication, and organizational skills in a fast-paced, guest-focused environment.

Intern

Planned Parenthood
08.2021 - 08.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Organized and led outreach events, such as tabling, to engage the community and raise awareness of services, ensuring a welcoming and informative experience for attendees.
  • Coordinated and facilitated volunteer recruitment meetings, successfully increasing volunteer participation and supporting organizational goals.
  • Collaborated with team members to plan and execute promotional strategies, enhancing community engagement and brand visibility.
  • Managed event logistics, including set-up, materials distribution, and volunteer coordination, ensuring smooth operations and high-quality presentations.
  • Developed strong relationships with volunteers and community partners, fostering a positive and inclusive environment.
  • Provided accurate information to event attendees and volunteers, ensuring clear communication and reinforcing the organization’s mission.

Education

Criminal Justice

Florida International University
Miami, FL
05-2027

Skills

  • Criminal justice research
  • Case management
  • Policy writing
  • Conflict resolution
  • Customer service
  • Team building
  • Time management
  • Event coordination
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Cash handling accuracy
  • Professional appearance
  • Effective communication

Timeline

Retail Worker

Walt Disney World Resort
01.2025 - 05.2025

House Manager

Doral Academy Prep
08.2022 - 05.2023

Intern

Planned Parenthood
08.2021 - 08.2022

Criminal Justice

Florida International University

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Victoria Estrada