Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Victoria Evenson

Maple Grove,MN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Teller Supervisor

Associated Bank
12.2017 - Current
  • I am responsible for ensuring customers receive efficient, accurate, friendly service and make sure everyone feels satisfied and valued
  • I direct the daily operational activities of the teller area, supervise tellers to ensure each customer's experience is positive and memorable, train staff on operational issues, policies and procedures, make appropriate judgments and/or decisions, as well as coach and guide for appropriate referrals for bankers
  • I work with staff and customers to expand and deepen relationships by identifying needs across all business lines and coaching the teller team to do the same
  • I have the ability to help and demonstrate customers the use of digital technology to ensure positive customer experience
  • In addition, I oversee branch audits, branch vaults and cash limits, perform branch safety drills audits, ordering and monthly records audits
  • Lastly, I work with the Branch Manager to be responsible for the operational needs of the office and assume the responsibility and oversee the Branch during the Branch Manager's absence

Assistant Store Manager

Goodwill-Easter Seals-Saint Louis Park
10.2013 - 10.2017
  • As Assistant Store Manager, I am responsible for supervising the preparation of donated and commercial goods, ensuring consistent pricing, meeting quality standards and production goals, assigning duties to staff, providing great customer service in a clean and welcoming environment, and maintaining a rapidly changing inventory of products
  • I play a key role in store leadership by hiring and training new employees, resolving employee conflicts, scheduling shifts to meet changing business needs, and keeping personnel records
  • I help lead a team that has consistently met production requirements and exceeded sales goals while keeping our store's overall rating above 90% in all safety and operational audits
  • As our store's safety officer, I perform monthly facility checks and work with our Asset Protection department by holding monthly employee safety meetings and managing a detailed record of store incidents
  • I regularly order supplies used in the office, in the production room, and on the sales floor while helping to keep our store's cost of business low by adhering to budget guidelines

Supervisor/Manager

AMC Theatres
01.2012 - 01.2013
  • Responsible for sales and guest service, cash handling and assigning staff, interviewing and training, ordering and auditing inventory, maintaining lost and found, and reporting screening details for publication on the Internet

Store Manager

Caribou Coffee
01.2011 - 01.2012
  • Responsible for maintaining a high level of customer service and product quality, new-employee training, payroll and scheduling staff, maintaining store appearance, product merchandising, marketing of new promotions, controlling cash and reconciling company assets
  • Proudly, I helped elevate store performance within our district, receiving regional recognition for best performance during our spring promotion

Store Manager

General Nutrition Center
01.2010 - 01.2012
  • Responsible for monitoring inventory and theft prevention; staff scheduling and training; maintaining store appearance, cash handling, and meeting sales expectations by providing superlative customer service

Store Manager

Blockbuster Video
01.2002 - 01.2009
  • Responsible for daily store maintenance and operations, employee payroll, staff scheduling and training, merchandising and control of large-scale inventory, loss prevention, cash handling and cashiering in a fast-paced retail environment, and providing outstanding customer service
  • I regularly received excellent quarterly reviews and was named Employee of the Month on a number of occasions

Education

BS - Administrative Management

Metropolitan State University
Saint Paul, MN
06.2018

Associate of Arts - undefined

Anoka Ramsey Community College
01.1998

Technical Degree - Certified Medical Assistant

Minneapolis Business College
01.1994

Skills

  • Guest Services
  • Store Management Experience
  • Merchandising
  • Auditing
  • Management
  • Loss Prevention
  • Sales
  • Microsoft Office (10 years)
  • Banking
  • Cash handling and management
  • Customer engagement
  • Professionalism and ethics
  • Staff training and development
  • Staff management
  • Quality control
  • Regulatory compliance awareness
  • Financial record keeping
  • Transaction processing efficiency
  • Risk management
  • Loss prevention
  • Multitasking Abilities
  • Reliability
  • Vault monitoring
  • Workload management
  • Customer relationship management
  • Compliance, banking laws, and regulations

Certification

  • Food Manager Certification October2011
  • Forklift Certified October2013 to March2020

Additional Information

The qualities I offer to my employer and community are; I am detail oriented, organized, and have an enthusiastic personality and over20 years of sales and customer service experience. I have a record of exceeding the goals set by my employers and educators due to my drive and desire for excellence.

Timeline

Teller Supervisor

Associated Bank
12.2017 - Current

Assistant Store Manager

Goodwill-Easter Seals-Saint Louis Park
10.2013 - 10.2017

Supervisor/Manager

AMC Theatres
01.2012 - 01.2013

Store Manager

Caribou Coffee
01.2011 - 01.2012

Store Manager

General Nutrition Center
01.2010 - 01.2012

Store Manager

Blockbuster Video
01.2002 - 01.2009

Associate of Arts - undefined

Anoka Ramsey Community College

Technical Degree - Certified Medical Assistant

Minneapolis Business College

BS - Administrative Management

Metropolitan State University

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