Victoria Faechner
Summary
Dedicated medical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and highly engaged Accreditation and Regulatory Director with a proven track record of leading medical practices by ensuring offices and clinics are in complete compliance with all state and national rules and regulations. Using expertise and knowledge in personnel management, office management, medical assisting, regulations, and The Joint Commission process to guarantee all operational and clinical staff understand full compliance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accreditation & Regulatory Director
Elite Body Sculpture/AirSculpt
11.2019 - Current
- Lead offices through 24 Joint Commission accreditations and inspections across 11 states , and various state inspections.
- Assisting Practice managers, operational staff, and clinical staff throughout 26 offices.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership to guide operational strategy.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Facilitated cross-functional collaboration for improved decision-making processes within offices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on operations and patients.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Reported issues to higher management with great detail.
Practice Manager
Elite Body Sculpture/AirSculpt
06.2014 - 11.2019
- Lead office through companies first Joint Commission accreditation in company history.
- Lead staff of 10-12 operational and clinical employees.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw hiring processes for new employees, selecting candidates who aligned with company mission and values.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Monitored and inspected staff processes to eliminate hazards posed for staff while ensuring continuous compliance with regulations.
Assistant Office Manager
Orange Hills Chiropractic
04.2013 - 05.2014
- Prepared and distributed payroll for staff
- Oversaw inventory and office supply purchases
- Ordered and distributed office supplies while adhering to a fixed office budget
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts
- Administered massages and traction to relieve pain.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Office Manager
Alliance Surgery Center/Imperial Surgical Center
03.2007 - 05.2014
- Lead office through Joint Commission accreditations.
- Oversaw daily office operations for staff of employees
- Prepared and distributed payroll for staff
- Oversaw inventory and office supply purchases
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures
- Kept organized documentation of prescription refiling information for office physicians
- Scheduled surgeries for multiple surgeons and booked operating rooms
- Verified and created claim numbers by communicating with various insurance companies
- Reduced overhead by taking on more responsibility with creative and administrative projects
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Screened applicant resumes and coordinated in-person interviews.
Office Manager
Regional Pain Treatment Medical Center
06.2004 - 05.2014
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Monitored expiration of medical supplies and medications
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Oversaw private and MCR coding
- Payroll for allocations
- Routinely collaborated with department managers to correct problems and improve services
- Supervised and managed the daily activities of a clinical team consisting of number physicians, nurses and support staff
- Assigned employee areas, scheduled staff breaks and authorized overtime
- Identified process improvements in the day-to-day functioning of the department
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Responsible for case management
- Performed monthly inventory and maintained office and medical supply counts
- Followed infection control procedures
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Coded and billed medical claims for various facilities
- Professionally and courteously verified appointment times with patients
- Verified patients' eligibility and claims status with insurance agencies
- Prepared patient charts accurately and neatly for the clinic
- Prepared patient charts, pre-admissions and consent forms as necessary
- Determined prior authorizations for medication and outpatient procedures
- Pre-certified medical and radiology procedures, surgeries and echocardiograms
- Coordinated luncheons with Pharmaceutical Representatives
- Maintained strict patient and physician confidentiality
- Performed coding procedures for outpatient services
- Responded to correspondence from insurance companies
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Medical Assistant/ Assistant Manager
Orangewood Surgery Center
01.2006 - 05.2012
- Oversaw daily office operations for staff employees
- Composed and drafted all outgoing correspondence and reports for managers
- Oversaw inventory and office supply purchases
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures
- Scheduled surgeries for multiple surgeons and booked operating rooms
- Liaised with vendors to order and maintain inventory of office supplies
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
Medical Assistant
Santo Thomas Medical Center
04.2004 - 06.2004
- Developed system of staff communication that ensured proper implementation of treatment plans and Comprehensive patient care
- Provided pre- and post-operative care
- Obtained information about clients' medical history, drug history, complaints and allergies
- Changed sterile dressings
- Tested and recorded blood glucose levels
- Monitored vital signs, such as blood pressure and pulse
- Maintained accurate records of patient care, condition, progress and concerns
- Scheduled and accompanied clients to medical appointments
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements
- Monitored expiration of medical supplies and medications.
Education
Coursework in Healthcare Administration -
Rio Hondo College
Whittier, CAMedical Assistant/ Billing -
Bryman College
El Monte, CA01.2003
Skills
- Joint Commission Accreditation
- Quality improvement competency
- NFPA 99
- HIPAA compliance
- International Classification of Diseases (ICD9CM)
- OSHA compliance
- Quality assurance
- Venipuncture/blood draw
- CPR
- Team Management
- Operations Management
- Outpatient surgery coding specialist
- EMR experience
- Strategic Planning
- Legal and Regulatory Compliance
Certification
- APIC Certification
- IV Therapy Certification
- BCLS Certification
- First Aid Certification
- Medical Assistant Certification
- Medical Coding Certification
Clarification
Between 2004 and 2014, worked for orthopedic surgeon that owned several clinics. Perception of overlapping jobs are due to holding multiple positions at these clinics in Los Angeles and Orange County area.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accreditation & Regulatory Director
Elite Body Sculpture/AirSculpt
11.2019 - Current
Practice Manager
Elite Body Sculpture/AirSculpt
06.2014 - 11.2019
Assistant Office Manager
Orange Hills Chiropractic
04.2013 - 05.2014
Office Manager
Alliance Surgery Center/Imperial Surgical Center
03.2007 - 05.2014
Medical Assistant/ Assistant Manager
Orangewood Surgery Center
01.2006 - 05.2012
Office Manager
Regional Pain Treatment Medical Center
06.2004 - 05.2014
Medical Assistant
Santo Thomas Medical Center
04.2004 - 06.2004
Coursework in Healthcare Administration -
Rio Hondo College
Medical Assistant/ Billing -
Bryman College
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